SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
An omnichannel approach to retailing: demystifying and identifying the factors influencing an omnichannel experience
16 references·16 citing·43 second hopsampled
An omnichannel approach to retailing: demystifying and identifying the factors influencing an omnichannel experience (2019)An omnichannel approach to retailing: dem…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Testing measurement invariance of composites using partial least squares (2016)Testing measurement invarianc…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …An Updated and Streamlined Technology Readiness Index (2014)An Updated and Streamlined Te…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…The value of online surveys (2005)The value of online surveysE-S-QUAL (2004)E-S-QUALScaling Procedures (2003)Scaling ProceduresTechnology Readiness Index (Tri) (2000)Technology Readiness Index (T…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Customer satisfaction with services: putting perceived value into the equation (2000)Customer satisfaction with se…Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids (2000)Consumer Decision Making in O…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…The role of artificial intelligence in improving the omnichannel customer experience (2023)The role of artificial intell…Omnichannel retailing: exploring future research avenues in retail marketing and distribution management (2023)Omnichannel retailing: explor…Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness (2023)Omnichannel retailing with br…Exploring the Role of Omnichannel Retailing Technologies: Future Research Directions (2023)Exploring the Role of Omnicha…Authentic omnichannel: Providing consumers with a seamless brand experience through authenticity (2023)Authentic omnichannel: Provid…The impact of convenience in a click and collect retail setting: A consumer-based approach (2022)The impact of convenience in …The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA (2022)The harmonious role of channe…Omnichannel retailing and post-pandemic recovery: building a research agenda (2022)Omnichannel retailing and pos…Engaging with omnichannel brands: the role of consumer empowerment (2022)Engaging with omnichannel bra…Does the digitalization of retailing disrupt consumers’ attachment to retail places? (2022)Does the digitalization of re…The mediating effect of consumer empowerment in omni-channel retailing (2021)The mediating effect of consu…Seamless experience in the context of omnichannel shopping: scale development and empirical validation (2021)Seamless experience in the co…Omni-Channel Intensity and Shopping Value as Key Drivers of Customer Satisfaction and Loyalty (2021)Omni-Channel Intensity and Sh…Factors Effecting Omnichannel Customer Experience: Evidence from Fashion Retail (2021)Factors Effecting Omnichannel…Customer Experience in Retail: A Systematic Literature Review (2020)Customer Experience in Retail…Can't touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing (2020)Can't touch this? Conceptuali…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Coefficient Alpha and the Internal Structure of Tests (1951)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)Comparative fit indexes in structural models. (1990)The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing Sites (2001)Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives (2009)Digital marketing: A framework, review and research agenda (2016)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)An updated and expanded assessment of PLS-SEM in information systems research (2017)Partial Least Squares Structural Equation Modeling (2017)Partial least squares structural equation modeling in HRM research (2018)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2004E-S-QUAL3,962 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2016Testing measurement invariance of composites using partial least squares3,204 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2003Scaling Procedures2,135 cited
  • 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
  • 2005The value of online surveys1,745 cited
  • 2000Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,730 cited
  • 2014An Updated and Streamlined Technology Readiness Index1,434 cited
  • Cited by

    • 2022Omnichannel retailing and post-pandemic recovery: building a research agenda98 cited
    • 2023Exploring the Role of Omnichannel Retailing Technologies: Future Research Directions94 cited
    • 2021Seamless experience in the context of omnichannel shopping: scale development and empirical validation86 cited
    • 2023The role of artificial intelligence in improving the omnichannel customer experience76 cited
    • 2020Customer Experience in Retail: A Systematic Literature Review62 cited
    • 2023Omnichannel retailing: exploring future research avenues in retail marketing and distribution management62 cited
    • 2023Authentic omnichannel: Providing consumers with a seamless brand experience through authenticity60 cited
    • 2022The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA56 cited
    • 2022The impact of convenience in a click and collect retail setting: A consumer-based approach53 cited
    • 2020Can't touch this? Conceptualizing the customer touchpoint in the context of omni-channel retailing48 cited
    • 2021Factors Effecting Omnichannel Customer Experience: Evidence from Fashion Retail47 cited
    • 2021Omni-Channel Intensity and Shopping Value as Key Drivers of Customer Satisfaction and Loyalty47 cited
    • 2023Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness45 cited
    • 2022Does the digitalization of retailing disrupt consumers’ attachment to retail places?44 cited
    • 2022Engaging with omnichannel brands: the role of consumer empowerment42 cited
    • 2021The mediating effect of consumer empowerment in omni-channel retailing39 cited