Work social support, work engagement and their impacts on multiple performance outcomes

Niusha Talebzadeh · Osman M. Karatepe

43 citations0/0 files storedInternational Journal of Productivity and Performance Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Motivation

Abstract

Purpose The purpose of this paper is to propose a research model in which work engagement (WE) mediates the influence of work social support on job satisfaction (JS), in-role performance (IRP), creative performance (CP) and extra-role performance (ERP). Design/methodology/approach Data were collected from cabin attendants via three surveys two weeks apart and their pursers. The aforesaid relationships were assessed through structural equation modeling. Findings In general, there is support for the preponderance of hypotheses. Specifically, WE completely mediates the impact of coworker support on JS and IRP, while the impact of supervisor support on CP is completely mediated by WE. WE partly mediates the effect of coworker support on CP and ERP. Furthermore, the effect of supervisor support on JS, IRP and ERP is partly mediated by WE. Practical implications Management should make sure that the work environment consists of supportive supervisors and coworkers who are trained on how they can enhance the cooperation and collaboration among employees. Management should also create an employee platform where cabin attendants can contribute to service delivery process by sharing their experiences arising from passenger requests and problems. Originality/value The study extends and contributes to the current service research by assessing the impact of WE simultaneously on three performance outcomes. The study adds to current knowledge by investigating the mediating mechanism linking work social support to the attitudinal and behavioral outcomes. The study also controls the threat of common method variance with at least two procedural remedies, which have been rarely used in the current service research.

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It 2006The Measurement of Work Engagement With a Short Questionnaire 2016Job demands–resources theory: Taking stock and looking forward.2006Antecedents and consequences of employee engagement 2005Burnout and work engagement among teachers 2015Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory

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2021Job meaningfulness, employee engagement, supervisory support and job performance: a moderated-mediation analysis 2021Taking Stock: A Meta-Analysis of Work Engagement in the Hospitality and Tourism Context 2022Job crafting and critical work-related performance outcomes among cabin attendants: Sequential mediation impacts of calling orientation and work engagement

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