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Customer experience and engagement in tourism destinations: the experiential marketing perspective
16 references·16 citing·40 second hopsampled
Customer experience and engagement in tourism destinations: the experiential marketing perspective (2019)Customer experience and engagement in tou…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …Customer Engagement (2011)Customer EngagementSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Dimensions of Brand Personality (1997)Dimensions of Brand Personali…Dimensions of Brand Personality (1997)Dimensions of Brand Personali…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Alumni and their alma mater: …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives (2023)Would you forgive me? From pe…Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands: Moderating investigation of brand reputation (2023)Unveiling the dynamics betwee…The intellectual structure of customer experience research in service scholarship: a bibliometric analysis (2022)The intellectual structure of…THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN DIGITAL AGE: CUSTOMER SATISFACTION BASED EXAMINATION OF DIGITAL CRM (2022)THE EFFECT OF SERVICE QUALITY…Service encounter and repurchase intention in fitness centers: perceived value as a mediator and service innovativeness as a moderator (2022)Service encounter and repurch…Exploring tourism-generated social media communication, brand equity, satisfaction, and loyalty: A PLS-SEM-based multi-sequential approach (2022)Exploring tourism-generated s…Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions: a serial mediation model (2021)Validating a multidimensional…Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis (2021)Omni-Channel Customer Experie…Monitoring the impacts of tourism-based social media, risk perception and fear on tourist’s attitude and revisiting behaviour in the wake of COVID-19 pandemic (2021)Monitoring the impacts of tou…Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction (2021)Linking CSR and Customer Enga…Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels? (2021)Hospitality services in the p…First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation (2021)First-Time versus Repeat Tour…Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory approach (2021)Demystifying the effects of p…The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry (2020)The impact of the magnitude o…Experience vs quality: predicting satisfaction and loyalty in services (2020)Experience vs quality: predic…Effects of sensory marketing on customer satisfaction and revisit intention in the hotel industry: the moderating roles of customers’ prior experience and gender (2020)Effects of sensory marketing …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Social Psychology of Organizations. 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(1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Comparative fit indexes in structural models. (1990)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Developing and validating a multidimensional consumer-based brand equity scale (2001)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)An Information Processing Theory of Consumer Choice (1979)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Advances in Consumer Research (2025)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992Alumni and their alma mater: A partial test of the reformulated model of organizational identification5,770 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1997Dimensions of Brand Personality5,056 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 1997Dimensions of Brand Personality4,046 cited
  • 2011Customer Engagement3,657 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies

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3,330 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • Cited by

    • 2021Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory approach303 cited
    • 2021First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation288 cited
    • 2021Monitoring the impacts of tourism-based social media, risk perception and fear on tourist’s attitude and revisiting behaviour in the wake of COVID-19 pandemic268 cited
    • 2022Exploring tourism-generated social media communication, brand equity, satisfaction, and loyalty: A PLS-SEM-based multi-sequential approach123 cited
    • 2021Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?100 cited
    • 2020The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry89 cited
    • 2021Linking CSR and Customer Engagement: The Role of Customer-Brand Identification and Customer Satisfaction77 cited
    • 2020Experience vs quality: predicting satisfaction and loyalty in services64 cited
    • 2020Effects of sensory marketing on customer satisfaction and revisit intention in the hotel industry: the moderating roles of customers’ prior experience and gender61 cited
    • 2023Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands: Moderating investigation of brand reputation58 cited
    • 2022THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN DIGITAL AGE: CUSTOMER SATISFACTION BASED EXAMINATION OF DIGITAL CRM57 cited
    • 2021Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis56 cited
    • 2023Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives56 cited
    • 2022The intellectual structure of customer experience research in service scholarship: a bibliometric analysis44 cited
    • 2022Service encounter and repurchase intention in fitness centers: perceived value as a mediator and service innovativeness as a moderator44 cited
    • 2021Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions: a serial mediation model44 cited