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The role of the store in managing postpurchase complaints for omnichannel shoppers
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The role of the store in managing postpurchase complaints for omnichannel shoppers (2019)The role of the store in managing postpur…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Explaining online shopping behavior with fsQCA: The role of cognitive and affective perceptions (2015)Explaining online shopping be…Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory (2013)Moving beyond multiple regres…Standards of Good Practice in Qualitative Comparative Analysis (QCA) and Fuzzy-Sets (2010)Standards of Good Practice in…Redesigning Social Inquiry: Fuzzy Sets and Beyond (2008)Redesigning Social Inquiry: F…Multichannel Shopper Segments and Their Covariates☆ (2008)Multichannel Shopper Segments…Multichannel customer management: Understanding the research-shopper phenomenon (2007)Multichannel customer managem…A set-theoretic approach to organizational configurations (2007)A set-theoretic approach to o…Set Relations in Social Research: Evaluating Their Consistency and Coverage (2006)Set Relations in Social Resea…Unregulated Internet Usage: Addiction, Habit, or Deficient Self-Regulation? (2003)Unregulated Internet Usage: A…Fuzzy-Set Social Science (2001)Fuzzy-Set Social ScienceCustomer benefits and company consequences of customer-salesperson relationships in retailing (1999)Customer benefits and company…Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues (1988)Consumer Complaint Intentions…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Selected Determinants of Cons…An approach to environmental psychology (1974)An approach to environmental …Omnichannel word-of-mouth genesis: the confluence of online-offline experiences, social influence and skepticism (2024)Omnichannel word-of-mouth gen…Omnichannel as a driver of digitalization: evidence from the emerging market in the fashion industry (2023)Omnichannel as a driver of di…Omnichannel as a Consumer-Based Marketing Strategy (2023)Omnichannel as a Consumer-Bas…Exploring how interaction leads to value co-creation, value co-destruction, and value no-creation during service mega-disruptions (2023)Exploring how interaction lea…Why do consumers free ride? Investigating the effects of cognitive effort on postpurchase dissonance (2022)Why do consumers free ride? I…The customer journey: a proposal of indicators to evaluate integration and customer orientation (2022)The customer journey: a propo…Omnichannel marketing: structured review, synthesis, and future directions (2022)Omnichannel marketing: struct…Generating loyalty towards fast fashion stores: a cross-generational approach based on store attributes and socio-environmental responsibility (2022)Generating loyalty towards fa…Factors of customers’ channel choice in an omnichannel environment: a systematic literature review (2022)Factors of customers’ channel…An Intelligent omnichannel assortment model to manage webrooming: an optimization approach (2022)An Intelligent omnichannel as…The role of brick-and-mortar exterior atmospherics in post-COVID era shopping experience: a systematic review and agenda for future research (2021)The role of brick-and-mortar …Examining consumer complaints from an on-demand service platform (2021)Examining consumer complaints…Effects of corporate reputation and social identity on innovative job performance (2021)Effects of corporate reputati…CEO servant leadership and strategic service differentiation: The role of high-performance work systems and innovativeness (2021)CEO servant leadership and st…New rules of social media shopping: Personality differences of U.S. Gen Z versus Gen X market mavens (2020)New rules of social media sho…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance (2006)Corruption and Growth (1995)Homo Heuristicus: Why Biased Minds Make Better Inferences (2009)Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research – the rise of a method (2017)Exploring the impact of big data analytics capabilities on business model innovation: The mediating role of entrepreneurial orientation (2020)When predictors of outcomes are necessary: guidelines for the combined use of PLS-SEM and NCA (2020)A resource‐based view of the firm (1984)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Organizational Learning: From Experience to Knowledge (2011)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)The Market Valuation of Internet Channel Additions (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Digital marketing: A framework, review and research agenda (2016)Digital economy: An innovation driver for total factor productivity (2021)The Comparative Method: Moving Beyond Qualitative and Quantitative Strategies (1989)Designing Social Inquiry (1994)Case Selection Techniques in Case Study Research (2008)Set-Theoretic Methods for the Social Sciences: A Guide to Qualitative Comparative Analysis (2012)Identifying single necessary conditions with NCA and fsQCA (2015)Studying configurations with qualitative comparative analysis: Best practices in strategy and organization research (2018)The Bell Curve: Intelligence and Class Structure in American Life. (1995)Necessary Condition Analysis (NCA) (2015)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)The Complexity of Intersectionality (2005)When Multiplication Doesn't Equal Quick Addition: Examining Intersectionality as a Research Paradigm (2007)
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References

  • 1974An approach to environmental psychology7,295 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2008Redesigning Social Inquiry: Fuzzy Sets and Beyond3,388 cited
  • 2001Fuzzy-Set Social Science2,799 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2007A set-theoretic approach to organizational configurations2,225 cited
  • 2013Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory1,941 cited
  • 2006Set Relations in Social Research: Evaluating Their Consistency and Coverage1,785 cited
  • 2010Standards of Good Practice in Qualitative Comparative Analysis (QCA) and Fuzzy-Sets1,472 cited
  • 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
  • 1988Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues1,041 cited
  • 1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited
  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 2003Unregulated Internet Usage: Addiction, Habit, or Deficient Self-Regulation?866 cited

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  • 2008Multichannel Shopper Segments and Their Covariates☆576 cited
  • 2015Explaining online shopping behavior with fsQCA: The role of cognitive and affective perceptions522 cited
  • Cited by

    • 2020New rules of social media shopping: Personality differences of U.S. Gen Z versus Gen X market mavens148 cited
    • 2021CEO servant leadership and strategic service differentiation: The role of high-performance work systems and innovativeness61 cited
    • 2021Examining consumer complaints from an on-demand service platform51 cited
    • 2022Generating loyalty towards fast fashion stores: a cross-generational approach based on store attributes and socio-environmental responsibility40 cited
    • 2021Effects of corporate reputation and social identity on innovative job performance39 cited
    • 2022Factors of customers’ channel choice in an omnichannel environment: a systematic literature review38 cited
    • 2022Omnichannel marketing: structured review, synthesis, and future directions35 cited
    • 2023Exploring how interaction leads to value co-creation, value co-destruction, and value no-creation during service mega-disruptions33 cited
    • 2022The customer journey: a proposal of indicators to evaluate integration and customer orientation30 cited
    • 2021The role of brick-and-mortar exterior atmospherics in post-COVID era shopping experience: a systematic review and agenda for future research24 cited
    • 2022Why do consumers free ride? Investigating the effects of cognitive effort on postpurchase dissonance19 cited
    • 2022An Intelligent omnichannel assortment model to manage webrooming: an optimization approach15 cited
    • 2024Omnichannel word-of-mouth genesis: the confluence of online-offline experiences, social influence and skepticism14 cited
    • 2023Omnichannel as a driver of digitalization: evidence from the emerging market in the fashion industry13 cited
    • 2023Omnichannel as a Consumer-Based Marketing Strategy11 cited