Exploring rider satisfaction with arterial BRT: An application of impact asymmetry analysisXinyi Wu, Xinyu Cao2020-01-07articleTravel Behaviour and Society64 citationsclosedNo readable copy stored yet — this record is metadata only.Transportation Planning and OptimizationUrban Transport and AccessibilityTransportation and Mobility InnovationsAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 64 citations exist upstream.References1977Importance-Performance Analysis1984Attractive Quality and Must-Be Quality2000Strengthening the Satisfaction-Profit Chain2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis2008Public transit user satisfaction: Variability and policy implications2003Service quality––developing a service quality index in the provision of commercial bus contracts2017What influences satisfaction and loyalty in public transport? A review of the literature2003Importance-performance analysis revisited: the role of the factor structure of customer satisfactionCited by2021Exploring satisfaction of choice and captive bus riders: An impact asymmetry analysis2022Exploring built environment correlates of walking for different purposes: Evidence for substitution2022Public transport service quality: Policy prioritization strategy in the importance-performance analysis and the three-factor theory frameworks2020Accessibility to opportunities based on public transport gps-monitored data: The case of Santiago, Chile2021Exploring the relationship between the commuting experience and hedonic and eudaimonic well-being2022Gender differences in the user satisfaction and service quality improvement priority of public transit bus system in Porto Alegre and Fortaleza, Brazil2021User satisfaction and service quality improvement priority of bus rapid transit in Belo Horizonte, Brazil2022Identifying key elements for user satisfaction of bike-sharing systems: a combination of direct and indirect evaluations