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Adaptation of the balanced scorecard model to measure performance of the departments at Dr Zainoel Abidin Regional General Hospital, Banda Aceh
16 references·0 citing·50 second hop
Adaptation of the balanced scorecard model to measure performance of the departments at Dr Zainoel Abidin Regional General Hospital, Banda Aceh (2020)Adaptation of the balanced scorecard mode…Islamic finance: financial inclusion or migration? (2018)Islamic finance: financial in…How an organization's ethical climate contributes to customer satisfaction and financial performance (2013)How an organization's ethical…Customer satisfaction, loyalty and financial performance (2013)Customer satisfaction, loyalt…Managerial processes: business process that sustain performance (2011)Managerial processes: busines…Factors influencing the effectiveness of performance measurement systems (2011)Factors influencing the effec…Corporate performance of ICT‐enabled business process re‐engineering (2011)Corporate performance of ICT‐…The influence of customer perceptions on financial performance in financial services (2009)The influence of customer per…Measuring supply chain performance among public hospital laboratories (2009)Measuring supply chain perfor…The performance consequence of multiple performance measures usage (2008)The performance consequence o…Relationship orientation or service quality? (2007)Relationship orientation or s…Using the balanced scorecard to measure Chinese and Japanese hospital performance (2006)Using the balanced scorecard …Efficiency, customer service and financial performance among Australian financial institutions (2004)Efficiency, customer service …Job Satisfaction of Psychiatric Hospital Employees: A New Measure of an Old Concern (2003)Job Satisfaction of Psychiatr…Akuntansi Sektor Publik (2002)Akuntansi Sektor PublikPerformance appraisal: an obstacle to training and development? 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References

  • 2002Akuntansi Sektor Publik231 cited
  • 2013Customer satisfaction, loyalty and financial performance193 cited
  • 1998The Balanced Scorecard: A Potent Tool for Energizing and Focusing Healthcare Organization Management165 cited
  • 2011Managerial processes: business process that sustain performance162 cited
  • 2011Factors influencing the effectiveness of performance measurement systems150 cited
  • 2004Efficiency, customer service and financial performance among Australian financial institutions141 cited
  • 2007Relationship orientation or service quality?119 cited
  • 2008The performance consequence of multiple performance measures usage111 cited
  • 2000Performance appraisal: an obstacle to training and development?94 cited
  • 2009The influence of customer perceptions on financial performance in financial services89 cited
  • 2006Using the balanced scorecard to measure Chinese and Japanese hospital performance73 cited
  • 2013How an organization's ethical climate contributes to customer satisfaction and financial performance63 cited
  • 2009Measuring supply chain performance among public hospital laboratories60 cited
  • 2011Corporate performance of ICT‐enabled business process re‐engineering53 cited
  • 2018

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Islamic finance: financial inclusion or migration?
52 cited
  • 2003Job Satisfaction of Psychiatric Hospital Employees: A New Measure of an Old Concern26 cited
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