References

• 1974An Index of Factorial Simplicity14,857 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
• 1979Review of Psychometric theory (2nd ed.).11,425 cited
• 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
• 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
• 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
• 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
• 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
• 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
• 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
• 2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement2,115 cited
• 2003Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption1,610 cited
• 2008The impact of electronic word‐of‐mouth