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The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
16 references·4 citing·32 second hop
The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers (2020)The moderating role of demographic variab…Exchange and Power in Social Life (2017)Exchange and Power in Social …Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Experience quality, perceived…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality (2000)No Pain, No Gain: A Critical …The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…The Self-Regulation of Attitudes, Intentions, and Behavior (1992)The Self-Regulation of Attitu…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Information and Consumer Behavior (1970)Information and Consumer Beha…Exchange and Power in Social Life. (1965)Exchange and Power in Social …Power-Dependence Relations (1962)Power-Dependence RelationsWHY do YOU care about me? The impact of retailers’ customer care activities on customer orientation perceptions and store patronage intentions (2023)WHY do YOU care about me? The…Determining mobile money service customer satisfaction and continuance usage through service quality (2022)Determining mobile money serv…Green hotel patronage intention through biospheric values (2021)Green hotel patronage intenti…Building trust in the sharing economy by signaling trustworthiness, and satisfaction (2021)Building trust in the sharing…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)PLS-SEM: Indeed a Silver Bullet (2011)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)POWER IN TOP MANAGEMENT TEAMS: DIMENSIONS, MEASUREMENT, AND VALIDATION. (1992)Power, approach, and inhibition. (2003)Social Exchange Theory (2006)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)User Acceptance of Information Technology: Toward A Unified View1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)
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2002
An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors
1,895 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
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    • 2022Determining mobile money service customer satisfaction and continuance usage through service quality28 cited
    • 2021Building trust in the sharing economy by signaling trustworthiness, and satisfaction25 cited
    • 2021Green hotel patronage intention through biospheric values22 cited
    • 2023WHY do YOU care about me? The impact of retailers’ customer care activities on customer orientation perceptions and store patronage intentions19 cited