Usability of Electronic Records Management System (ERMS) of the Republic of Turkey Ministry of Health

Abstract

The purpose of this study is to evaluate the usability of ERMS concerning the case of the Republic of Turkey Ministry of Health, which is one of the most important institutions of Turkey. Quantitative and qualitative methods are used together in the study. Usability of ERMS, alongside a task-based application, is analyzed by interviews based on evaluating system & user interactions. Findings showed that participants evaluate the Republic of Turkey Ministry of Health ERMS satisfying and trustworthy while it has some weak points. According to participants, a sort of enhancements, particularly educational videos and user feedback, which will increase usability, seemed inevitable. It’s thought that results of this study, which is expected to contribute to the literature, can provide an exemplary ERMS - user experience for researchers and system developers.

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