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THE EFFECT OF PERCEIVED BRAND LEADERSHIP TOWARDS CONSUMER SATISFACTION AND REPURCHASE INTENTION ON E-COMMERCE WEBSITE
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,372 cited
  • 2012Metode Penelitian Bisnis1,214 cited
  • 2002Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics1,205 cited
  • 2008Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration1,031 cited
  • 2013Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention672 cited
  • 2011Repurchase intention in B2C e-commerce—A relationship quality perspective428 cited
  • 2010Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites376 cited
  • 2013The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea354 cited
  • 2012The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction1331 cited
  • 2010Antecedents and consequences of trust in online product recommendations314 cited
  • 2010Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping244 cited

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  • 2015The effects of online service quality of e-commerce Websites on user satisfaction235 cited
  • 2011Analyzing key determinants of online repurchase intentions226 cited
  • 2018Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction215 cited
  • Cited by

    • 2022Smart Retailing Technologies Impact in Brand Leadership and Market Performance: A Conceptual Model8 cited
    • 2021Kepemimpinan Merek pada Website E-commerce: Analisis Pengaruhnya terhadap Niat Pembelian Ulang7 cited
    • 2023Determinan Niat Pembelian Ulang Pelanggan Shopee di Jakarta4 cited