The Impact of Service Quality on Customer Satisfaction: A Case Study on Nekemte Municipality, Oromia Region, Ethiopia

Abdissa Gemechu Gobena

13 citations0/0 files storedAnnals of Social Sciences & Management studies

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Healthcare Quality and Satisfaction

Abstract

Customer satisfaction and Service quality are important concepts to academic researchers studying consumer evaluations and to practitioners as a means of creating competitive advantages and customer loyalty.Many industries are paying

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1984Educational Research: An Introduction 1990Delivering Quality Service 1985Quality counts in services, too 1992International Journal of Retail & Distribution Management 2014THE MEASUREMENT OF OVERALL CITIZEN SATISFACTION 2001Assessing customer satisfaction with local authority services using SERVQUAL 2009Quality dimensions in the public sector: municipal services and citizen’s perception 2009The Application of Performance Measurement in the Service Quality Concept: The Case of a Greek Service Organization

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