SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Online Banking Service Quality: A South African E-S-QUAL Analysis · Study

WorkOnline Banking Service Quality: A South African E-S-QUAL Analysis

Mathias Mujinga2020

OA

Workgreen2020

Online Banking Service Quality: A South African E-S-QUAL Analysis

Mathias Mujinga

23 citations·0/0 files stored·Lecture notes in computer science

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Technology Adoption and User Behaviour Health, Technology, Consumer Behavior

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 23 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992Measuring Service Quality: A Reexamination and Extension 1999Whence Consumer Loyalty?2004E-S-QUAL 1996Services Marketing: Integrating Customer Focus Across the Firm 2003eTailQ: dimensionalizing, measuring and predicting etail quality 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2017Does mIM experience affect satisfaction with and loyalty toward O2O services?article · 8 shared references 2010Learning from the past and present: measuring Internet banking service qualityarticle · 8 shared references 2017Demographic differences on service quality and perceived value in private online shopping clubsarticle · 8 shared references 2020A Study of Relationship Among Service Quality of E-Commerce Websites, Customer Satisfaction, and Purchase Intentionarticle · 7 shared references 2013The antecedents of client loyalty in business-to-business (B2B) electronic marketplacesarticle · 7 shared references 2015A Review of Service and E-Service Quality Measurements: Previous Literature and Extensionarticle · 7 shared references

Details

Year2020

Typeother

Published2020-01-01

VenueLecture notes in computer science

ISSN-L0302-9743

Languageen

Citations23

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1007/978-3-030-44999-5_19

openalex_workW3015514540

Links

Imported from OpenAlex (CC0) — nothing here is generated.