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Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry: moderating effects of gender

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References

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2019

Predictive model assessment in PLS-SEM: guidelines for using PLSpredict

4,576 cited

2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior14,353 cited

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2024Exploring customer retention dynamics: A comparative investigation of factors affecting customer retention in the banking sector using mediation-moderation approach20 cited
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