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The quest in delivering quality IT services: The case of a higher education institution · Study

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ArticleThe quest in delivering quality IT services: The case of a higher education institution

Chelma Sliep2020

Article2020

The quest in delivering quality IT services: The case of a higher education institution

Chelma Sliep · Carl Marnewick

8 citations·0/0 files stored·Education and Information Technologies

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Information Technology Governance and Strategy Educational Management and Quality Information Systems Education and Curriculum Development

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1994Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 2003Research design: qualitative, quantitative, and mixed methods approaches 2003Research Methods for Business Students 1984A Service Quality Model and its Marketing Implications 1977General System Theory: Foundations, Development, Applications 1985Problems and Strategies in Services Marketing 1969General System Theory: Foundations, Development, Applications.2004Research design: qualitative, quantitative and mixed methods approachesResearch design: qualitative, quantitative and mixed methods approaches Creswell John W Sage 320 £29 0761924426 0761924426

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Year2020

Typearticle

Published2020-05-04

VenueEducation and Information Technologies

ISSN-L1360-2357

Languageen

Citations8

Files0 public / 0

ShelfInformation Technology Governance and Strategy

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doi10.1007/s10639-020-10198-0

openalex_workW3021593050

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