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The quest in delivering quality IT services: The case of a higher education institution
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The quest in delivering quality IT services: The case of a higher education institution (2020)The quest in delivering quality IT servic…How to create a realistic customer journey map (2016)How to create a realistic cus…Service marketing : people, technology, strategy (2011)Service marketing : people, t…Service quality in higher education: The role of student expectations (2007)Service quality in higher edu…Service Management and Marketing: Customer Management in Service Competition (2007)Service Management and Market…Research design: qualitative, quantitative and mixed methods approachesResearch design: qualitative, quantitative and mixed methods approaches Creswell John W Sage 320 £29 0761924426 0761924426 (2004)Research design: qualitative,…Research Methods for Business Students (2003)Research Methods for Business…Research design: qualitative, quantitative, and mixed methods approaches (2003)Research design: qualitative,…Your Research Project: A Step-by-Step Guide for the First-Time Researcher (2001)Your Research Project: A Step…The determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Research Design: Qualitative,…Tracking the evolution of the services marketing literature (1993)Tracking the evolution of the…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…General System Theory: Foundations, Development, Applications (1977)General System Theory: Founda…An Introduction to General Systems Thinking (1975)An Introduction to General Sy…General System Theory: Foundations, Development, Applications. (1969)General System Theory: Founda…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The Critical Incident Technique in Service Research (2004)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Classifying Services to Gain Strategic Marketing Insights (1983)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)Case study research: design and methods (2011)Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users (2016)Cultivating mindfulness: effects on well‐being (2008)Global Perspectives on Resilience in Children and Youth (2013)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)Integrating quantitative and qualitative research: how is it done? (2006)Achieving Effective Remote Working During the COVID‐19 Pandemic: A Work Design Perspective (2020)Learning by Expanding (2014)Quantitative, Qualitative, and Mixed Research Methods in Engineering Education (2009)Exploring the Philosophical Underpinnings of Research: Relating Ontology and Epistemology to the Methodology and Methods of the Scientific, Interpretive, and Critical Research Paradigms (2012)A Guide to Understanding Social Science Research for Natural Scientists (2014)
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References

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  • 2011

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Service marketing : people, technology, strategy
342 cited
  • 2001Your Research Project: A Step-by-Step Guide for the First-Time Researcher339 cited
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