Review2020

Coproduction and cocreation in public care services: a systematic review

Teresa Sofia Amorim Lopes · Héléna Alves

47 citations0/0 files storedInternational Journal of Public Sector Management

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Service and Product Innovation Public Policy and Administration Research Innovative Approaches in Technology and Social Development

Abstract

Purpose To analyze and discuss the research on the public healthcare services (PHCS) through the lenses of coproduction/creation by systematizing the antecedents, the process enablers and the outcomes of coproduction/creation in terms of organizational and individual/patients factors. Design/methodology/approach A systematic review was performed based on 46 papers found in ISI Web of Science and Scopus databases following the Prisma Protocol for the search. Findings The results show that antecedents of coproduction/creation are connected to organizational/institutional capabilities (e.g. codesign of services or trust development) or patient/individual factors (e.g. physical and mental capabilities). The process of coproduction/creation relates with enablers, such as interactive and dynamic relationships between public care service providers and users. Finally, outcomes have diverse nature, namely quality of life, compliance, behavioral intentions, among others. Research limitations/implications This study addresses the overlooked topic of coproduction/creation of value within PHCS. It contributes to public healthcare services literature wherein concepts of coproduction and cocreation of value are still on debate. It contributes to the transformative service research (TSR) by underlining that healthcare factors, processes and approaches may have a positive or negative (value codestructing) influence on the well-being. It yields crucial implications for PHCS. Originality/value It is the first attempt to systematize scientific knowledge on this topic, therefore conferring some novelty potential.

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References

2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review 2003Evolving to a New Dominant Logic for Marketing 2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey 2008Service logic revisited: who creates value? And who co‐creates?2011Value co-creation in service logic: A critical analysis 2016Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?2012Health Care Customer Value Cocreation Practice Styles 2007Public Values

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2024Street-level bureaucracy and Co-creation: towards theory synthesis and cross-fertilization 2021Customer-perceived service wellbeing in a transformative framework: Research propositions in the area of health services 2022Logics and Agency in Public Management Research 2023Which Matters More in Coproduction? Political Message, Policy, or Factual Information 2024Repowerment beyond empowerment: collaborative accountability of citizens, corporations and civil servants

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