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Coproduction and cocreation in public care services: a systematic review
16 references·8 citing·44 second hopsampled
Coproduction and cocreation in public care services: a systematic review (2020)Coproduction and cocreation in public car…Customer experience challenges: bringing together digital, physical and social realms (2018)Customer experience challenge…From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? (2017)From public service-dominant …A systematic approach to conducting review studies: An assessment of content analysis in 25 years of IB research (2017)A systematic approach to cond…Unpacking the innovation ecosystem construct: Evolution, gaps and trends (2016)Unpacking the innovation ecos…Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Co-Production and the Co-Crea…Customer Effort in Value Cocreation Activities (2015)Customer Effort in Value Cocr…A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey (2014)A Systematic Review of Co-Cre…Transformative service research: An agenda for the future (2012)Transformative service resear…Health Care Customer Value Cocreation Practice Styles (2012)Health Care Customer Value Co…Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …Public Value Inside: What is Public Value Creation? (2009)Public Value Inside: What is …Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Public Values (2007)Public ValuesTowards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Towards a Methodology for Dev…The effects of school-based intervention programs on aggressive behavior: A meta-analysis. (2003)The effects of school-based i…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Sustainable development practices in healthcare: a systematic review (2025)Sustainable development pract…Collaborative governance in social protection programs in developing countries: evidence from Ghana (2025)Collaborative governance in s…Street-level bureaucracy and Co-creation: towards theory synthesis and cross-fertilization (2024)Street-level bureaucracy and …Repowerment beyond empowerment: collaborative accountability of citizens, corporations and civil servants (2024)Repowerment beyond empowermen…Co-creating innovations with users: A systematic literature review and future research agenda for project management (2024)Co-creating innovations with …Which Matters More in Coproduction? Political Message, Policy, or Factual Information (2023)Which Matters More in Coprodu…Logics and Agency in Public Management Research (2022)Logics and Agency in Public M…Customer-perceived service wellbeing in a transformative framework: Research propositions in the area of health services (2021)Customer-perceived service we…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service-dominant logic: continuing the evolution (2007)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)Creating public value : strategic management in government (1995)Creating public value: strategic management in government (1996)Investigating the Structure and Meaning of Public Service Motivation across Populations: Developing an International Instrument and Addressing Issues of Measurement Invariance (2012)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)Development as Freedom (1999)Development as Freedom (2009)Transformative Service Research (2015)The four pillars of tertiary student engagement and success: a holistic measurement approach (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement (2009)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement. (2009)Transforming the Public Sector Into an Arena for Co-Creation: Barriers, Drivers, Benefits, and Ways Forward (2016)Varieties of Participation in Public Services: The Who, When, and What of Coproduction (2017)Primary, Secondary, and Meta-Analysis of Research (1976)The New production of knowledge: the dynamics of science and research in contemporary societies (1995)Re-Thinking Science: Knowledge and the Public in an Age of Uncertainty (2003)Bibliometric Methods in Management and Organization (2014)Literature review as a research methodology: An overview and guidelines (2019)How to conduct a bibliometric analysis: An overview and guidelines (2021)The Constitution of Society. Outline of the Theory of Structuration (1984)Qualitative evaluation and research methods (1990)Theory of value co-creation: a systematic literature review (2014)Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Co-creation and the new landscapes of design (2008)Co-Production and Co-Creation (2018)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Diffusion of Innovations 1 (2019)Customer experience: fundamental premises and implications for research (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)
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References

  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review15,354 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey2,330 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 2016Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?1,135 cited
  • 2012Health Care Customer Value Cocreation Practice Styles1,112 cited
  • 2007Public Values1,083 cited
  • 2012Transformative service research: An agenda for the future996 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms849 cited
  • 2016Unpacking the innovation ecosystem construct: Evolution, gaps and trends836 cited
  • 2017A systematic approach to conducting review studies: An assessment of content analysis in 25 years of IB research711 cited
  • 2017From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation?629 cited
  • 2003The effects of school-based intervention programs on aggressive behavior: A meta-analysis.

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602 cited
  • 2009Public Value Inside: What is Public Value Creation?584 cited
  • 2015Customer Effort in Value Cocreation Activities442 cited
  • Cited by

    • 2024Street-level bureaucracy and Co-creation: towards theory synthesis and cross-fertilization16 cited
    • 2021Customer-perceived service wellbeing in a transformative framework: Research propositions in the area of health services16 cited
    • 2022Logics and Agency in Public Management Research10 cited
    • 2024Co-creating innovations with users: A systematic literature review and future research agenda for project management10 cited
    • 2023Which Matters More in Coproduction? Political Message, Policy, or Factual Information9 cited
    • 2024Repowerment beyond empowerment: collaborative accountability of citizens, corporations and civil servants6 cited
    • 2025Sustainable development practices in healthcare: a systematic review4 cited
    • 2025Collaborative governance in social protection programs in developing countries: evidence from Ghana4 cited