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Customer requirement-driven design method and computer-aided design system for supporting service innovation conceptualization handling

16 references·13 citing·53 second hopsampled

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References

2007A Design Science Research Methodology for Information Systems Research7,798 cited
2001Laddering theory, method, analysis, and interpretation.1,766 cited
2008Modeling design objects in CAD system for Service/Product Engineering166 cited
2019A structural service innovation approach for designing smart product service systems: Case study of smart beauty service124 cited
2010Integration of four-phase QFD and TRIZ in product R&D: a notebook case study94 cited
2019A user-centric smart product-service system development approach: A case study on medication management for the elderly92 cited
2011QFD‐based modular logistics service design90 cited
2017Service design blueprint approach incorporating TRIZ and service QFD for a meal ordering system: A case study86 cited
2012Developing a process of concept generation for new product-service systems: a QFD and TRIZ-based approach84 cited
2019Service quality driven approach for innovative retail service system design and evaluation: A case study74 cited
2014Service design for intelligent parking based on theory of inventive problem solving and service blueprint71 cited
2011Modularizing services: A modified HoQ approach66 cited
2018Consumer driven product technology function deployment using social media and patent mining53 cited
2005A QFD-enabled product conceptualisation approach via design knowledge hierarchy and RCE neural network

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53 cited

2008Applying fuzzy quality function deployment (QFD) to identify solutions of service delivery system for port of Kaohsiung52 cited

2015An improved grey quality function deployment approach using the grey TRIZ technique43 cited

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