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A simulation model for managing customer waiting time in restaurants: scenarios and beyond
16 references·2 citing·47 second hop
A simulation model for managing customer waiting time in restaurants: scenarios and beyond (2020)A simulation model for managing customer …Worth the wait? How restaurant waiting time influences customer behavior and revenue (2018)Worth the wait? How restauran…Exploring factors on customers’ restaurant choice: an analysis of restaurant attributes (2018)Exploring factors on customer…Measuring service quality in mid-scale hotels (2015)Measuring service quality in …Waiting time influence on the satisfaction‐loyalty relationship in services (2007)Waiting time influence on the…The Effect of Meal Pace on Customer Satisfaction (2007)The Effect of Meal Pace on Cu…Restaurant Revenue Management at Chevys: Determining the Best Table Mix (2004)Restaurant Revenue Management…Modeling repurchase frequency and customer satisfaction for fast food outlets (2004)Modeling repurchase frequency…Waiting: integrating social and psychological perspectives in operations management (2000)Waiting: integrating social a…How disconfirmation, perception and actual waiting times impact customer satisfaction (1998)How disconfirmation, percepti…The Impact of Waiting Time Guarantees on Customers' Waiting Experiences (1997)The Impact of Waiting Time Gu…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…An analysis of customer satisfaction with waiting times in a two‐stage service process (1990)An analysis of customer satis…Consumers' Reactions to Waiting: When Delays Affect the Perception of Service Quality (1989)Consumers' Reactions to Waiti…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Defining the 'field at a given time.' (1943)Defining the 'field at a give…How waiting decisions are made: A comparison of restaurant waiting equity and behavioral intentions in physical and virtual queues (2025)How waiting decisions are mad…Increasing restaurants' sales performance: linking suppliers and chefs' culinary knowledge (2022)Increasing restaurants' sales…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Zero defections: quality comes to services. (1990)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Waiting for service: ten years of empirical research (1999)Workplace deviance, organizational citizenship behavior, and business unit performance: the bad apples do spoil the whole barrel (2003)Why do shoppers abandon shopping cart? Perceived waiting time, risk, and transaction inconvenience (2009)Purposive Behavior in Animals and Men (1950)A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. (1990)Automaticity of social behavior: Direct effects of trait construct and stereotype activation on action. 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An Integrative Framework of Processes and States (2012)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Perceived service quality in fast‐food restaurants: empirical evidence from China (2010)THE IMPACT OF CORPORATE IMAGE AND REPUTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: TESTING THE MEDIATING ROLE (CASE ANALYSIS IN AN INTERNATIONAL SERVICE COMPANY) (2013)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)The Role of Emotions in Marketing (1999)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Advances in Consumer Research (2025)A Theory of the Allocation of Time (1965)The Behavioral Consequences of Service Quality (1996)The Impact of Operations Performance on Customer Loyalty (2011)The impact of perceived CSR on corporate reputation and purchase intention (2019)Specification Tests in Econometrics (1978)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand (2017)Service quality and customer satisfaction: The moderating effects of hotel star rating (2019)Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels (2020)Principles and Practice of Structural Equation Modeling (1998)Modeling customer satisfaction and revisit intention in Bangladeshi dining restaurants (2019)Influence of fast-food restaurant service quality and its dimensions on customer perceived value, satisfaction and behavioural intentions (2020)Measuring memorable dining experiences and related emotions in fine dining restaurants (2020)
this work references cited by second hop

References

  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,718 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,051 cited
  • 1943Defining the 'field at a given time.'1,018 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 2007Waiting time influence on the satisfaction‐loyalty relationship in services321 cited
  • 1997The Impact of Waiting Time Guarantees on Customers' Waiting Experiences240 cited
  • 1998How disconfirmation, perception and actual waiting times impact customer satisfaction223 cited
  • 2015Measuring service quality in mid-scale hotels192 cited
  • 2004Modeling repurchase frequency and customer satisfaction for fast food outlets163 cited
  • 2018Exploring factors on customers’ restaurant choice: an analysis of restaurant attributes160 cited
  • 2004Restaurant Revenue Management at Chevys: Determining the Best Table Mix124 cited
  • 2018Worth the wait? How restaurant waiting time influences customer behavior and revenue121 cited
  • 1989Consumers' Reactions to Waiting: When Delays Affect the Perception of Service Quality119 cited
  • 2000Waiting: integrating social and psychological perspectives in operations management118 cited

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  • 1990An analysis of customer satisfaction with waiting times in a two‐stage service process111 cited
  • 2007The Effect of Meal Pace on Customer Satisfaction90 cited
  • Cited by

    • 2022Increasing restaurants' sales performance: linking suppliers and chefs' culinary knowledge23 cited
    • 2025How waiting decisions are made: A comparison of restaurant waiting equity and behavioral intentions in physical and virtual queues13 cited