Luxury in the digital age: A multi-actor service encounter perspectiveJonas Holmqvist, Jochen Wirtz, Martin Paul Fritze2020-06-02articleJournal of Business Research127 citationsbronzeNo readable copy stored yet — this record is metadata only.Consumer Behavior in Brand Consumption and IdentificationCustomer Service Quality and LoyaltyAI in Service InteractionsAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 127 citations exist upstream.References2009Users of the world, unite! The challenges and opportunities of Social Media1988Possessions and the Extended Self1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees2004Co-creation experiences: The next practice in value creation2024Interpreting Qualitative Data2007Managing the co-creation of value20163. English as a Global Language2009Customer Experience Creation: Determinants, Dynamics and Management StrategiesCited by2021Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective2021Social media and luxury: A systematic literature review2020Understanding the value process: Value creation in a luxury service context2022A strategic framework for technological innovations in support of the customer experience: A focus on luxury retailers2022Redefining “masstige” luxury consumption in the post-COVID era2022Luxury experience and consumer behavior: a literature review2023Luxury hospitality: A systematic literature review and research agenda2022Exploring masstige brands' antecedents and outcomes