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Evaluating service innovation and business performance in tourism: a multicriteria decision analysis approach
16 references·8 citing·51 second hop
Evaluating service innovation and business performance in tourism: a multicriteria decision analysis approach (2020)Evaluating service innovation and busines…A Study on Creative Climate in Project-Organized Groups (POGs) in China and Implications for Sustainable Pedagogy (2018)A Study on Creative Climate i…Linking service design to value creation and service research (2016)Linking service design to val…Innovation Management in Global Competition and Competitive Advantage (2015)Innovation Management in Glob…Becoming an ambidextrous hotel: The role of customer orientation (2014)Becoming an ambidextrous hote…Having a strategy for new service development – does it really matter? (2013)Having a strategy for new ser…Enhancing business performance of hotels: The role of innovation and customer orientation (2012)Enhancing business performanc…Effects of innovation types on firm performance (2011)Effects of innovation types o…Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality (2009)Customer Satisfaction Evaluat…Managing Service Innovation and Interorganizational Relationships for Firm Performance (2008)Managing Service Innovation a…Hospitality teams: Knowledge sharing and service innovation performance (2008)Hospitality teams: Knowledge …Innovation Management in the Hospitality Industry: Different Strategies for Achieving Success (2007)Innovation Management in the …Multiple Criteria Decision Analysis: State of the Art Surveys (2005)Multiple Criteria Decision An…Success and Failure of Innovation: A Literature Review (2003)Success and Failure of Innova…Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method (2002)Preference disaggregation for…Preference disaggregation: 20 years of MCDA experience (2001)Preference disaggregation: 20…Assessing a set of additive utility functions for multicriteria decision-making, the UTA method (1982)Assessing a set of additive u…Impact of Smart Tourism Technology Attributes on Perceived Usefulness, Service Experience Evaluation, and Business Performance: A Perspective of Hotel Employees (2024)Impact of Smart Tourism Techn…Operational research and business intelligence as drivers for digital transformation (2023)Operational research and busi…Multi-criteria decision analysis for pharmaceutical supplier selection problem using fuzzy TOPSIS (2022)Multi-criteria decision analy…Impact of diversity management on innovative work behavior: mediating role of human resource management and affective commitment (2022)Impact of diversity managemen…The role of entrepreneurial orientation, organizational learning capability and service innovation in organizational performance (2021)The role of entrepreneurial o…The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour (2021)The multiple effects of servi…Service innovation in the hotel industry: the dynamic capabilities view (2021)Service innovation in the hot…BIST Turizm Endeksinde Yer Alan Firmaların CILOS ve MAIRCA Tabanlı Finansal Performans Analizi (2021)BIST Turizm Endeksinde Yer Al…An analysis of production as an efficient combination of activities (1951)The Principles of Morals and Legislation (1988)PROMETHEE: A comprehensive literature review on methodologies and applications (2009)Multi-criteria decision analysis in environmental sciences: Ten years of applications and trends (2011)A state-of the-art survey of TOPSIS applications (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Knowledge-based resources and innovation in the hotel industry (2014)A systematic review of research on innovation in hospitality and tourism (2016)Investigating the mediating role of visitor satisfaction in the relationship between memorable tourism experiences and behavioral intentions in heritage tourism context (2021)Alternative Ways of Assessing Model Fit (1992)The Relationship between Innovation and Firm Performance: An Empirical Evidence from Turkish Automotive Supplier Industry (2013)The strategic fit between innovation strategies and business environment in delivering business performance (2015)Organizational innovation, technological innovation, and export performance: The effects of innovation radicalness and extensiveness (2016)Decisions with Multiple Objectives—Preferences and Value Tradeoffs (1977)Value-Focused Thinking: A Path to Creative Decisionmaking (1992)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. 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(1943)The Management of Innovation (1994)Capitalism, Socialism and Democracy (1997)A Social Capital Perspective of Innovation from Individuals to Nations: Where is Empirical Literature Directing Us? (2008)FACTORS INFLUENCING AN ORGANISATION'S ABILITY TO MANAGE INNOVATION: A STRUCTURED LITERATURE REVIEW AND CONCEPTUAL MODEL (2008)Take your time: Examining when green innovation affects financial performance in multinationals (2019)The diffusion of innovations (1983)Services Marketing: Integrating Customer Focus Across the Firm (1996)Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives (2011)Promoting innovation in hospitality companies through human resource management practices (2011)Determinants of employees’ innovative behavior (2018)Diffusion of Innovations 1 (2019)Communities of Practice (1998)The Concept of Creativity: Prospects and Paradigms (1998)Research Methods in Education (2007)The impact of firm size, firm age and environmental management certification on the relationship between green supply chain practices and corporate performance (2019)Non-financial reporting formats in public sector organizations: a structured literature review (2020)The relationship between leadership styles and organisational innovation (2020)A Novel Method for Multiple Criteria Analysis: Grey Additive Ratio Assessment (ARAS-G) Method (2010)A NOVEL HYBRID SWARA AND VIKOR METHODOLOGY FOR SUPPLIER SELECTION IN AN AGILE ENVIRONMENT (2013)New Application of SWARA Method in Prioritizing Sustainability Assessment Indicators of Energy System (2013)
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References

  • 2005Multiple Criteria Decision Analysis: State of the Art Surveys4,500 cited
  • 2011Effects of innovation types on firm performance1,741 cited
  • 1982Assessing a set of additive utility functions for multicriteria decision-making, the UTA method1,091 cited
  • 2008Hospitality teams: Knowledge sharing and service innovation performance724 cited
  • 2003Success and Failure of Innovation: A Literature Review542 cited
  • 2018A Study on Creative Climate in Project-Organized Groups (POGs) in China and Implications for Sustainable Pedagogy476 cited
  • 2001Preference disaggregation: 20 years of MCDA experience407 cited
  • 2007Innovation Management in the Hospitality Industry: Different Strategies for Achieving Success298 cited
  • 2002Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method280 cited
  • 2012Enhancing business performance of hotels: The role of innovation and customer orientation271 cited
  • 2015Innovation Management in Global Competition and Competitive Advantage230 cited
  • 2009Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality207 cited
  • 2008Managing Service Innovation and Interorganizational Relationships for Firm Performance154 cited
  • 2016Linking service design to value creation and service research144 cited

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  • 2013Having a strategy for new service development – does it really matter?90 cited
  • 2014Becoming an ambidextrous hotel: The role of customer orientation86 cited
  • Cited by

    • 2021The role of entrepreneurial orientation, organizational learning capability and service innovation in organizational performance107 cited
    • 2021The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour97 cited
    • 2022Multi-criteria decision analysis for pharmaceutical supplier selection problem using fuzzy TOPSIS73 cited
    • 2022Impact of diversity management on innovative work behavior: mediating role of human resource management and affective commitment40 cited
    • 2021BIST Turizm Endeksinde Yer Alan Firmaların CILOS ve MAIRCA Tabanlı Finansal Performans Analizi33 cited
    • 2024Impact of Smart Tourism Technology Attributes on Perceived Usefulness, Service Experience Evaluation, and Business Performance: A Perspective of Hotel Employees23 cited
    • 2021Service innovation in the hotel industry: the dynamic capabilities view22 cited
    • 2023Operational research and business intelligence as drivers for digital transformation11 cited