References

• 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
• 2019Welcome to the experience economy2,562 cited
• 1997Customer delight: Foundations, findings, and managerial insight1,649 cited
• 2004Customer delight in a retail context: investigating delightful and terrible shopping experiences420 cited
• 2000The museum environment and the visitor experience395 cited
• 2016Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks363 cited
• 2006Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives327 cited
• 2013Customer participation and value creation: a systematic review and research implications303 cited
• 2006How to facilitate immersion in a consumption experience: appropriation operations and service elements287 cited
• 2000Can Museums be All Things to All People?: Missions, Goals, and Marketing's Role274 cited
• 2013How do consumers co-create their experiences? An exploration in the heritage sector262 cited
• 2017Exploring the experience value of museum visitors as a co-creation process220 cited
• 2016Impact of interactive technologies on stimulating learning experiences in a museum177 cited
• 2015An Examination Of The Museum Experience Based On Pine And Gilmore's Experience Economy Realms