SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Perception towards Electronic Banking and its Relationship with Customer Satisfaction: An Evidence from Vietnam
9 references·0 citing·47 second hop
Customer Perception towards Electronic Banking and its Relationship with Customer Satisfaction: An Evidence from Vietnam (2020)Customer Perception towards Electronic Ba…A Comparative Study of Customer Perception toward E-banking Services Provided By Selected Private & Public Sector Bank in India (2016)A Comparative Study of Custom…Determinants of Awareness on Islamic Financial Institution E-Banking among Malaysian SMEs (2012)Determinants of Awareness on …A Study on Customer Perception Towards Internet Banking: Identifying Major Contributing Factors (2009)A Study on Customer Perceptio…Customer's Perception on Usage of Internet Banking (2008)Customer's Perception on Usag…An Alternative Approach in Service Quality: An e-Banking Case Study (2008)An Alternative Approach in Se…Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach (2005)Measuring Banks' Automated Se…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store (2002)Technology and the Customer I…The adoption of Internet financial services: a qualitative study (2001)The adoption of Internet fina…Service quality in the banking sector: the impact of technology on service delivery (1999)A logit analysis of electronic banking in New Zealand (2006)Factors influencing the adoption of internet banking: a case study of commercial banks in Mauritius (2012)Perception of Nigerian Muslim account holders in conventional banks toward Islamic banking products (2014)The Journal of Internet Banking and Commerce (2016)The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector (2020)A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Exploratory and confirmatory factor analysis: Understanding concepts and applications. (2004)Logistics service design for cross-border E-commerce using Kansei engineering with text-mining-based online content analysis (2016)Development of E-banking channels and market share in developing countries (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Adaptors and innovators: A description and measure. (1976)Innovativeness: The Concept and Its Measurement (1978)Measuring Consumer Innovativeness (1991)Why consumers are not using internet banking: a qualitative study (2006)Factors for Successful e‑Government Adoption: a Conceptual Framework (2007)A systematic review of Internet banking adoption (2013)Situational Variables and Consumer Behavior (1975)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)What drives consumers to shop online? A literature review (2004)The role of social presence in establishing loyalty in e-Service environments (2006)Customer Experience Management in Retailing: An Organizing Framework (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The relationship between service quality and retention within the automated and traditional contexts of retail banking (2009)The role of corporate social responsibility, perceived quality and corporate reputation on purchase intention: Implications for brand management (2012)Examining Completion Rates in Web Surveys via Over 25,000 Real-World Surveys (2017)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Research methods for business: A skill building approach (1993)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Investigating the customers’ drivers of Islamic credit card loyalty and word of mouth (2020)THE EFFECT OF MEDIATING ROLE FOR AWARENESS FACTORS ON THE BEHAVIORAL INTENTION TO USE IN E-COMMERCE SERVICES IN UZBEKISTAN (2021)Fintech and Entrepreneurship: An Assessment Model to Evaluate Policy Instruments for Fintech Adoption by Small and Medium Enterprises (2024)Electronic Commerce: A Manager's Guide (1996)Electronic Commerce: A Managerial Perspective (1999)Factors underlying attitude formation towards online banking in Finland (2002)Consumer perceptions of online banking in Spain using netnography: a positioning story (2017)The Adoption and Use of Personal Internet Banking Services in Thailand (2009)Assessing personal disposition of individuals towards technology adoption (2016)Factors Influencing Consumer Intentions to Adopt Online Banking in Malaysia (2017)
this work references cited by second hop

References

  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store942 cited
  • 2001The adoption of Internet financial services: a qualitative study307 cited
  • 2005Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach175 cited
  • 2008An Alternative Approach in Service Quality: An e-Banking Case Study92 cited
  • 2009A Study on Customer Perception Towards Internet Banking: Identifying Major Contributing Factors92 cited
  • 2008Customer's Perception on Usage of Internet Banking42 cited
  • 2012Determinants of Awareness on Islamic Financial Institution E-Banking among Malaysian SMEs20 cited
  • 2016A Comparative Study of Customer Perception toward E-banking Services Provided By Selected Private & Public Sector Bank in India7 cited

Cited by

No citing works inside the corpus for this window.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work