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E-TİCARET LOJİSTİK HİZMET KALİTESİNİN GÜVEN, MEMNUNİYET VE SADAKAT ÜZERİNDEKİ ETKİSİ
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E-TİCARET LOJİSTİK HİZMET KALİTESİNİN GÜVEN, MEMNUNİYET VE SADAKAT ÜZERİNDEKİ ETKİSİ (2020)E-TİCARET LOJİSTİK HİZMET KALİTESİNİN GÜV…E-commerce brand (2019)E-commerce brandDetermining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty (2019)Determining the impact of e-c…An assessment of e-service quality, e-satisfaction and e-loyalty (2019)An assessment of e-service qu…The relative importance of service quality dimensions in E-commerce experiences (2018)The relative importance of se…E-commerce logistics in supply chain management (2017)E-commerce logistics in suppl…Exploring the service quality in the e-commerce context: a triadic view (2016)Exploring the service quality…E-commerce Logistics in Supply Chain Management: Practice Perspective (2016)E-commerce Logistics in Suppl…The effects of online service quality of e-commerce Websites on user satisfaction (2015)The effects of online service…Consumer attitudes towards online shopping (2015)Consumer attitudes towards on…An integrated model of factors affecting consumer attitudes towards online shopping (2015)An integrated model of factor…The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)The effect of perceived servi…Logistics capability, logistics outsourcing and firm performance in an e‐commerce market (2008)Logistics capability, logisti…Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…B2C e‐commerce web site quality: an empirical examination (2005)B2C e‐commerce web site quali…Measuring customer perceived online service quality (2004)Measuring customer perceived …E‐logistics and the natural environment (2004)E‐logistics and the natural e…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 2005Customer perceptions of e‐service quality in online shopping1,320 cited
  • 2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings685 cited
  • 2004Measuring customer perceived online service quality498 cited
  • 2015Consumer attitudes towards online shopping497 cited
  • 2005B2C e‐commerce web site quality: an empirical examination456 cited
  • 2008Logistics capability, logistics outsourcing and firm performance in an e‐commerce market325 cited
  • 2016E-commerce Logistics in Supply Chain Management: Practice Perspective225 cited
  • 2015The effects of online service quality of e-commerce Websites on user satisfaction222 cited
  • 2015An integrated model of factors affecting consumer attitudes towards online shopping171 cited
  • 2017E-commerce logistics in supply chain management158 cited
  • 2019Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty158 cited
  • 2018The relative importance of service quality dimensions in E-commerce experiences144 cited
  • 2004E‐logistics and the natural environment144 cited
  • 2019An assessment of e-service quality, e-satisfaction and e-loyalty126 cited
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Exploring the service quality in the e-commerce context: a triadic view
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  • 2019E-commerce brand112 cited
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