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The Managed Heart: Commercialization of Human Feeling
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  • 2023

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Cultural intelligence and proactive service performance: mediating and moderating role of leader's collaborative nature, cultural training and emotional labor
11 cited
  • 2025The Labor Process of Relational Labor: The Case of the K-pop Fan Platform “Bubble”9 cited
  • 2016Reading Emotion in The Battle of Brunanburh3 cited