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A cross-linguistic study of metacommunication in online hotel reviews
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References

  • 2014Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review525 cited
  • 2000Good to Talk?: Living and Working in a Communication Culture512 cited
  • 2017Metadiscourse: What is it and where is it going?464 cited
  • 2010Complaints online: The case of TripAdvisor305 cited
  • 1980Meta‐Talk: Organizational and Evaluative Brackets in Discourse294 cited
  • 2010Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online264 cited
  • 1993Reflexive language and the human disciplines226 cited
  • 2010Discourse Reflexivity - A Discourse Universal? The Case of ELF208 cited
  • 2012How Does Language Matter for Services? Challenges and Propositions for Service Research148 cited
  • 2017Negative hotel reviews on TripAdvisor: A cross-linguistic analysis111 cited
  • 2011Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons102 cited
  • 2012Narrativity and involvement in online consumer reviews97 cited
  • 2010The effects of nonverbal communication of employees in the family restaurant upon customers’ emotional responses and customer satisfaction89 cited
  • 2016Emergent Patterns of Switching Behaviors and Intercultural Communication Styles of Global Virtual Teams During Distributed Decision Making

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79 cited
  • 2016Multilingualism Online76 cited
  • 2016Language use in services: Recent advances and directions for future research74 cited
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