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Multichannel retail competition with product returns: Effects of restocking fee legislation
16 references·2 citing·36 second hop
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References

  • 1992Discrete Choice Theory of Product Differentiation2,327 cited
  • 2003Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design1,815 cited
  • 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store942 cited
  • 2003Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider782 cited
  • 2012Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information713 cited
  • 2020DIRECTIVE (EU) 2017/1371 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL655 cited
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  • 2008Dual Sales Channel Management with Service Competition457 cited
  • 2006Time Value of Commercial Product Returns408 cited
  • 2012Competition and Coordination in Online Marketplaces

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346 cited
  • 2009Are Product Returns a Necessary Evil? Antecedents and Consequences346 cited
  • 2018Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?331 cited
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    • 2022Reducing ecommerce returns with return credits18 cited
    • 2024Investigating Returns Management across E-Commerce Sectors and Countries: Trends, Perspectives, and Future Research16 cited