Communication for Coproduction: Increasing Information Credibility to Fight the Coronavirus

Huafang Li

65 citations0/0 files storedThe American Review of Public Administration

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Communication and COVID-19 Impact Public Policy and Administration Research Public Relations and Crisis Communication

Abstract

Governments and citizens need to work together to fight and win the war against the coronavirus and coproduce better health outcomes. However, information asymmetries exist between the two parties and influence coproduction adversely. Effective communication by satisfying different types of citizens’ information needs can reduce the degree of information asymmetry and improve coproduction. When citizens distrust governments, governments can use credible information intermediaries, such as experts and volunteers, to increase information credibility. Increasing information credibility could further reduce information asymmetry, increase public trust, and motivate citizens to comply with health policies and coproduce better health outcomes.

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References

1974Judgment under Uncertainty: Heuristics and Biases 2000Democracy in America 1996Crossing the great divide: Coproduction, synergy, and development 2014A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey 2009Nudge: Improving Decisions About Health, Wealth, and Happiness 2017Varieties of Participation in Public Services: The Who, When, and What of Coproduction 1981CONSUMERS AS COPRODUCERS OF PUBLIC SERVICES: SOME ECONOMIC AND INSTITUTIONAL CONSIDERATIONS 1983Toward a Definition of the Coproduction Concept

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