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Cited by

• 2017Engagement valence duality and spillover effects in online brand communities224 cited
• 2021OECD Report on Public Communication104 cited
• 2018Expanding Evaluation to Progress Strategic Communication: Beyond Message Tracking to Open Listening79 cited
• 2016The Work and ‘Architecture of Listening’: Addressing Gaps in Organization-Public Communication49 cited
• 2018Reimagining dialogue in public relations: Bakhtin and open dialogue in the public sphere45 cited
• 2020The damage done by big data-driven public relations40 cited
• 2021Employee perceptions of ethical listening in U.S. organizations39 cited
• 2019Conceptualising public diplomacy listening on social media38 cited
• 2019Corporate Listening und Issues Management in der Unternehmenskommunikation30 cited
• 2018How focusing positively on errors can help organizations become more communicative29 cited
• 2018Capabilities of PR professionals for key activities lag: Asia-Pacific study shows theory and practice gaps28 cited
• 2022Managing intractability: Wrestling with wicked problems and seeing beyond consensus in public relations27 cited
• 2017Panacea, placebo or prudence: Perspectives and constraints for corporate dialogue26 cited
• 2019