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Assessing operation and customer perception characteristics of high frequency local and limited-stop bus service in Vancouver, Canada
16 references·0 citing·45 second hop
Assessing operation and customer perception characteristics of high frequency local and limited-stop bus service in Vancouver, Canada (2020)Assessing operation and customer percepti…Planning, operation, and control of bus transport systems: A literature review (2015)Planning, operation, and cont…Drivers of customer satisfaction with public transport services (2015)Drivers of customer satisfact…Design of limited-stop bus service with capacity constraint and stochastic travel time (2015)Design of limited-stop bus se…Crowding in public transport systems: Effects on users, operation and implications for the estimation of demand (2013)Crowding in public transport …Crowding and public transport: A review of willingness to pay evidence and its relevance in project appraisal (2011)Crowding and public transport…Estimating bus run times for new limited-stop service using archived AVL and APC data (2010)Estimating bus run times for …Design of limited-stop services for an urban bus corridor with capacity constraints (2010)Design of limited-stop servic…Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox (2009)Service Supply and Customer S…Urban Transit: Operations, Planning and Economics (2006)Urban Transit: Operations, Pl…Urban Transit : Operations, Planning and Economics (2005)Urban Transit : Operations, P…Determinants of Bus Dwell Time (2004)Determinants of Bus Dwell TimeService quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…Capacity Constrained Transit Assignment with Common Lines (2003)Capacity Constrained Transit …Travel time variability: A review of theoretical and empirical issues (2002)Travel time variability: A re…The valuation of reliability for personal travel (2001)The valuation of reliability …How disconfirmation, perception and actual waiting times impact customer satisfaction (1998)How disconfirmation, percepti…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Delivering quality service: balancing customer perceptions and expectations (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents (2019)Discrete Choice Methods with Simulation (2001)Discrete Choice Methods with Simulation (2003)Applied choice analysis a primer (2005)Crowding cost estimation with large scale smart card and vehicle location data (2016)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)A Review of Public Transport Economics (2020)Zero defections: quality comes to services. 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References

  • 2001The valuation of reliability for personal travel859 cited
  • 2015Planning, operation, and control of bus transport systems: A literature review729 cited
  • 2005Urban Transit : Operations, Planning and Economics546 cited
  • 2006Urban Transit: Operations, Planning and Economics524 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2002Travel time variability: A review of theoretical and empirical issues436 cited
  • 2013Crowding in public transport systems: Effects on users, operation and implications for the estimation of demand385 cited
  • 2015Drivers of customer satisfaction with public transport services274 cited
  • 1998How disconfirmation, perception and actual waiting times impact customer satisfaction223 cited
  • 2011Crowding and public transport: A review of willingness to pay evidence and its relevance in project appraisal218 cited
  • 2004Determinants of Bus Dwell Time186 cited
  • 2009Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox170 cited
  • 2010Design of limited-stop services for an urban bus corridor with capacity constraints159 cited
  • 2015Design of limited-stop bus service with capacity constraint and stochastic travel time158 cited

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  • 2003Capacity Constrained Transit Assignment with Common Lines127 cited
  • 2010Estimating bus run times for new limited-stop service using archived AVL and APC data126 cited
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