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Quality of service delivery at railway platforms: A case of Allahabad junction railway station
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Quality of service delivery at railway platforms: A case of Allahabad junction railway station (2020)Quality of service delivery at railway pl…Case study of the behavioural intentions of public transportation passengers in Kuala Lumpur (2018)Case study of the behavioural…Home-end and activity-end preferences for access to and egress from train stations in the Copenhagen region (2017)Home-end and activity-end pre…The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UK (2016)The pursuit of satisfaction: …The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs (2016)The importance of service qua…Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality? 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References

  • 2007The access journey to the railway station and its role in passengers’ satisfaction with rail travel324 cited
  • 2015Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares302 cited
  • 2003Service quality evaluation by service quality performance matrix208 cited
  • 2016The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs143 cited
  • 2014Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers136 cited
  • 2010Determinants of Customer Satisfaction on Service Quality: A Study of Railway Platforms in India130 cited
  • 1990A Customer‐based Competitive Analysis for Logistics Decisions127 cited
  • 1994PRACTICAL IMPLEMENTATION OF THE PROCESS CAPABILITY INDICES105 cited
  • 2003Improvement actions based on the customers' satisfaction survey101 cited
  • 2018Case study of the behavioural intentions of public transportation passengers in Kuala Lumpur91 cited
  • 2016Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality?68 cited
  • 2017Home-end and activity-end preferences for access to and egress from train stations in the Copenhagen region63 cited
  • 2016The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UK

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56 cited
  • 2015A methodology for evaluating satisfaction with high-speed train services: A case study in Turkey42 cited
  • 2007Service quality attributes determine improvement priority41 cited
  • 2007TRANSIT STATION ACCESS TRIPS AND FACTORS AFFECTING PROPENSITY TO WALK TO TRANSIT STATIONS IN BANGKOK, THAILAND39 cited
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