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ArticleDynamic behavior based churn prediction in mobile telecom

Nadia Alboukaey2020

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Articlegreen2020

Dynamic behavior based churn prediction in mobile telecom

Nadia Alboukaey · Nada Ghneim

114 citations·0/0 files stored·Expert Systems with Applications

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Customer churn and segmentation Customer Service Quality and Loyalty Online Learning and Analytics

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References

2005Applying data mining to telecom churn management 2019Customer churn prediction in telecom using machine learning in big data platform 2015A comparison of machine learning techniques for customer churn prediction 2002Turning telecommunications call details to churn prediction: a data mining approach 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting 2005Computer assisted customer churn management: State-of-the-art and future trends 2017Retention Futility: Targeting High-Risk Customers Might be Ineffective 2012A Novel Profit Maximizing Metric for Measuring Classification Performance of Customer Churn Prediction Models

Cited by

2023Deep Churn Prediction Method for Telecommunication Industry 2022A Swish RNN based customer churn prediction for the telecom industry with a novel feature selection strategy 2025Customer Churn Prediction: A Systematic Review of Recent Advances, Trends, and Challenges in Machine Learning and Deep Learning 2024ChurnNet: Deep Learning Enhanced Customer Churn Prediction in Telecommunication Industry

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2016Intelligent data analysis approaches to churn as a business problem: a surveyarticle · 6 shared references 2020A Survey on Churn Analysis in Various Business Domainsarticle · 5 shared references 2019Why you should stop predicting customer churn and start using uplift modelsarticle · 5 shared references 2021Research Trends in Customer Churn Prediction: A Data Mining Approachother · 5 shared references 2025A comprehensive survey on customer churn analysis studiesarticle · 5 shared references 2021Customer churn prediction system: a machine learning approacharticle · 4 shared references

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Year2020

Typearticle

Published2020-07-23

VenueExpert Systems with Applications

ISSN-L0957-4174

Languageen

Citations114

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1016/j.eswa.2020.113779

openalex_workW3045075138

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