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Dynamic behavior based churn prediction in mobile telecom

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References

2005Applying data mining to telecom churn management514 cited
2019Customer churn prediction in telecom using machine learning in big data platform486 cited
2015A comparison of machine learning techniques for customer churn prediction470 cited
2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
2005Computer assisted customer churn management: State-of-the-art and future trends340 cited
2017Retention Futility: Targeting High-Risk Customers Might be Ineffective292 cited
2012A Novel Profit Maximizing Metric for Measuring Classification Performance of Customer Churn Prediction Models177 cited
2012A hierarchical multiple kernel support vector machine for customer churn prediction using longitudinal behavioral data146 cited

Cited by

2023Deep Churn Prediction Method for Telecommunication Industry91 cited
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2025Customer Churn Prediction: A Systematic Review of Recent Advances, Trends, and Challenges in Machine Learning and Deep Learning70 cited
2024ChurnNet: Deep Learning Enhanced Customer Churn Prediction in Telecommunication Industry65 cited

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2021Effective ML Techniques to Predict Customer Churn61 cited

2024Predictive analytics in customer behavior: Anticipating trends and preferences61 cited

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2021Predictive analytics for customer repurchase: Interdisciplinary integration of buy till you die modeling and machine learning55 cited

2022Impact of Hyperparameters on Deep Learning Model for Customer Churn Prediction in Telecommunication Sector48 cited

2023Customer retention and churn prediction in the telecommunication industry: a case study on a Danish university42 cited

2021An analytical framework based on the recency, frequency, and monetary model and time series clustering techniques for dynamic segmentation42 cited

2021A Prediction Model of Customer Churn considering Customer Value: An Empirical Research of Telecom Industry in China41 cited

2023Development of a Customer Churn Model for Banking Industry Based on Hard and Soft Data Fusion39 cited

2022Predicting customer churn: A systematic literature review38 cited

2023Hybrid model for profit-driven churn prediction based on cost minimization and return maximization35 cited

2022Customer churn prediction for web browsers32 cited