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The consequences of customer-oriented constructive deviance in luxury-hotel restaurants · Study

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ArticleThe consequences of customer-oriented constructive deviance in luxury-hotel restaurants

Taeshik Gong2020

Article2020

The consequences of customer-oriented constructive deviance in luxury-hotel restaurants

Taeshik Gong · Chen‐Ya Wang · Kangcheol Lee

50 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior Emotional Labor in Professions

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 2015A primer on partial least squares structural equation modeling (PLS-SEM)2014A primer on partial least squares structural equation modeling (PLS-SEM)1996The Behavioral Consequences of Service Quality 1996Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work.1986Ethical Decision Making in Organizations: A Person-Situation Interactionist Model 1995A TYPOLOGY OF DEVIANT WORKPLACE BEHAVIORS: A MULTIDIMENSIONAL SCALING STUDY.

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Details

Year2020

Typearticle

Published2020-07-23

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations50

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jretconser.2020.102254

openalex_workW3045313195

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2024Ethical considerations of service organizations in the information age信息时代服务组织的道德思考

2023Work calling and abusive supervision: Boon or bane in hospitality organization?

2023Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement

2024A business ethics perspective on constructive deviant behavior in organizations: A literature review and an integrated framework proposal