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The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
16 references·9 citing·35 second hop
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants (2020)The consequences of customer-oriented con…Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)Discriminant validity testing…A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Gratitude and Prosocial Behavior (2006)Gratitude and Prosocial Behav…A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES. (2004)A MULTILEVEL INVESTIGATION OF…An emotion-centered model of voluntary work behavior (2002)An emotion-centered model of …Customer voluntary performance: Customers as partners in service delivery (1997)Customer voluntary performanc…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Are shame, guilt, and embarrassment distinct emotions? (1996)Are shame, guilt, and embarra…Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. (1996)Affective Events Theory: A th…A TYPOLOGY OF DEVIANT WORKPLACE BEHAVIORS: A MULTIDIMENSIONAL SCALING STUDY. (1995)A TYPOLOGY OF DEVIANT WORKPLA…The Organizational Bases of Ethical Work Climates (1988)The Organizational Bases of E…Ethical Decision Making in Organizations: A Person-Situation Interactionist Model (1986)Ethical Decision Making in Or…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Personality at the crossroads : current issues in interactional psychology (1977)Personality at the crossroads…Impact of transformational leadership on service delivery behaviours of frontline service employees (2024)Impact of transformational le…Ethical considerations of service organizations in the information age信息时代服务组织的道德思考 (2024)Ethical considerations of ser…A business ethics perspective on constructive deviant behavior in organizations: A literature review and an integrated framework proposal (2024)A business ethics perspective…Work calling and abusive supervision: Boon or bane in hospitality organization? (2023)Work calling and abusive supe…Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement (2023)Fostering customer-oriented c…A social exchange perspective on boosting customer loyalty through culturally competent servers (2023)A social exchange perspective…Treat for affection? Customers’ differentiated responses to pro-customer deviance (2022)Treat for affection? Customer…Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers (2021)Customer-Oriented Constructiv…Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons: Dual mediation paths and moderating role of service role identity (2020)Leading ethically to shape se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Generalized expectancies for internal versus external control of reinforcement. (1966)Concepts of Culture and Organizational Analysis (1983)Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model (1991)Ethical leadership: A social learning perspective for construct development and testing (2005)Handbook of Industrial and Organizational Psychology. (1977)Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Heuristics versus statistics in discriminant validity testing: a comparison of four procedures (2019)The art of writing literature review: What do we know and what do we need to know? (2020)Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations (2023)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Behavioral Ethics in Organizations: A Review (2006)Ethical leadership: A review and future directions (2006)Bad apples, bad cases, and bad barrels: Meta-analytic evidence about sources of unethical decisions at work. (2010)Subjective well-being: Three decades of progress. (1999)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)The Prosocial Classroom: Teacher Social and Emotional Competence in Relation to Student and Classroom Outcomes (2008)
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References

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1,185 cited
  • 2006Gratitude and Prosocial Behavior1,159 cited
  • 2002An emotion-centered model of voluntary work behavior1,136 cited
  • Cited by

    • 2023A social exchange perspective on boosting customer loyalty through culturally competent servers41 cited
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    • 2020Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons: Dual mediation paths and moderating role of service role identity37 cited
    • 2021Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers30 cited
    • 2024Impact of transformational leadership on service delivery behaviours of frontline service employees25 cited
    • 2024Ethical considerations of service organizations in the information age信息时代服务组织的道德思考16 cited
    • 2023Work calling and abusive supervision: Boon or bane in hospitality organization?16 cited
    • 2023Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement11 cited
    • 2024A business ethics perspective on constructive deviant behavior in organizations: A literature review and an integrated framework proposal10 cited