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Improving Organizational Citizenship Behavior through Job Satisfaction, Leader-Member Exchange, and Work-Life Balance

Heriyadi Heriyadi · Heru Kurnianto Tjahjono · Meika Kurnia Puji Rahayu

41 citations0/0 files storedBinus Business Review

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Employee Performance and Management Job Satisfaction and Organizational Behavior Healthcare Education and Workforce Issues

Abstract

The research aimed to analyze the effect of leader-member exchange, work-life balance, and job satisfaction on organizational citizenship behavior (OCB). The respondents were nursing staff at a hospital in Indonesia. The sample was 169 respondents, taken using a purposive sampling technique. Structural Equation Modeling (SEM) method was applied as the data analysis techniques with the application AMOS 22.0. Based on the results, the research finds that first, leader-member exchange and work-life balance have a positive and significant effect on job satisfaction and OCB. Second, job satisfaction affects OCB positively and significantly. Third, job satisfaction mediates the influence of leader-member exchange on OCB significantly. Fourth, job satisfaction also mediates the effect of work-life balance on OCB significantly. In conclusion, fostering OCB in hospitals is very important to produce better health service performance. The research shows that by increasing leader-member exchange, worklife balance, and job satisfaction, it can improve OCB. Overall, the research presents a significant contribution to the development of research in the field of human resource management and organizational behavior in the health sector in Indonesia.

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References

1993Research methods for business: A skill building approach 1995Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective 1997Organizational Citizenship Behavior: It's Construct Clean-Up Time 2013Research methods for business : a skill-building approach 6th ed.2002Organizational citizenship behavior and workplace deviance: The role of affect and cognitions.2016Effect of Work–Life Balance on Organizational Citizenship Behaviour: Role of Organizational Commitment 2014Organizational Citizenship Behaviour, Hospital Corporate Image and Performance 2017Pengaruh Work-life Balance Dan Burnout Terhadap Kepuasan Kerja

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2021From good soldiers to happy employees: Exploring the emotional and well-being outcomes of organizational citizenship behavior 2021Implications of Job Satisfaction, Organizational Commitment, and Organizational Culture on Organizational Citizenship Behavior in Electrical Professional Organizations in Indonesia 2021Work life balance in Islamic perspective (WLBIP) and its impact on organizational citizenship behavior in islamic perspective (OCBIP) and service performance

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