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The effect of airline service quality on customer satisfaction and loyalty in India · Study

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ArticleThe effect of airline service quality on customer satisfaction and loyalty in India

Ira Agarwal2020

Article2020

The effect of airline service quality on customer satisfaction and loyalty in India

Ira Agarwal · Kavitha R. Gowda

43 citations·0/0 files stored·Materials Today Proceedings

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Aviation Industry Analysis and Trends

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References

1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 2016The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity 2013The influence of airline service quality on passenger satisfaction and loyalty 2009Airline customer satisfaction and loyalty: impact of in-flight service quality 1999The choice of air carrier, flight, and fare class 2015The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport 2013Effects of in-flight ambience and space/function on air travelers' decision to select a low-cost airline 2013Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines

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Year2020

Typearticle

Published2020-08-11

VenueMaterials Today Proceedings

ISSN-L2214-7853

Languageen

Citations43

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.matpr.2020.06.557

openalex_workW3048605263

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