SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The effect of airline service quality on customer satisfaction and loyalty in India
16 references·0 citing·47 second hopsampled
The effect of airline service quality on customer satisfaction and loyalty in India (2020)The effect of airline service quality on …Effects of Service Quality, Corporate Image, and Customer Trust on the Corporate Reputation of Airlines (2019)Effects of Service Quality, C…A Study on Service Quality and Passenger Satisfaction on Indian Airlines (2017)A Study on Service Quality an…The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity (2016)The effect of physical enviro…Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges (2015)Understanding Airline Travele…The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport (2015)The effects of service qualit…The influence of airline service quality on passenger satisfaction and loyalty (2013)The influence of airline serv…Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines (2013)Service Quality and Customer …Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines (2013)Service Quality and Customer …Effects of in-flight ambience and space/function on air travelers' decision to select a low-cost airline (2013)Effects of in-flight ambience…Customer service in the aviation industry – An exploratory analysis of UAE airports (2013)Customer service in the aviat…Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society (2009)Ranking airlines' service qua…Airline customer satisfaction and loyalty: impact of in-flight service quality (2009)Airline customer satisfaction…The choice of air carrier, flight, and fare class (1999)The choice of air carrier, fl…Developments in airline marketing practice (1999)Developments in airline marke…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …ANALYSIS OF FACTORS INFLUENCING QUALITY OF SERVICE IN PASSENGER TERMINAL BUILDINGS (1990)ANALYSIS OF FACTORS INFLUENCI…Determining Sample Size for Research Activities (1970)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Research methods for business: A skill building approach (1993)Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines (2016)Tourism service quality and destination loyalty – the mediating role of destination image from international tourists’ perspectives (2016)Impact of service quality and trust on repurchase intentions – the case of Pakistan airline industry (2017)The determinants of service quality: satisfiers and dissatisfiers (1995)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Services Marketing: Integrating Customer Focus Across the Firm (2004)Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews (2018)Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter? (2018)Exploring different airport users’ service quality satisfaction between service providers and air travelers (2019)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A new hybrid simulation-based assignment approach for evaluating airlines with multiple service quality criteria (2017)The role of trip purpose and hotel star rating on guests’ satisfaction and WOM (2018)Comparisons of service quality perceptions between full service carriers and low cost carriers in airline travel (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The theory of planned behavior (1991)A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality (2017)Tourist experience quality and loyalty to an island destination: the moderating impact of destination image (2018)Exploring Theme Park Visitors’ Experience on Satisfaction and Revisit Intention: A Utilization of Experience Economy Model (2019)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Deregulating the airlines (1986)Discrete Choice Analysis: Theory and Application to Travel Demand. (1987)Discrete choice analysis: Theory and application to travel demand (1988)The US airlines relative positioning based on attributes of service quality (2003)Modelling airport and airline choice behaviour with the use of stated preference survey data (2006)Loyalty Programmes: Current Knowledge and Research Directions* (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Customer Satisfaction with Commercial Airlines: The Role of Perceived Safety and Purpose of Travel (2011)An integrated approach to catering supplier selection using AHP-ARAS-MCGP methodology (2019)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Principles and Practice of Structural Equation Modeling (2012)A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement (2017)DMO online platforms: Image and intention to visit (2017)The role of airport service quality in airport and destination choice (2018)A strategy for enhancing senior tourists’ well-being perception: focusing on the experience economy (2018)Exploring halal-friendly destination attributes in South Korea: Perceptions and behaviors of Muslim travelers toward a non-Muslim destination (2018)Understanding the influence of the perceived risk of the coronavirus disease (COVID-19) on the post-traumatic stress disorder and revisit intention of hotel guests (2021)A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong (2018)Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention (2019)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2016The effect of physical environment on passenger delight and satisfaction: Moderating effect of national identity221 cited
  • 2013The influence of airline service quality on passenger satisfaction and loyalty205 cited
  • 2009Airline customer satisfaction and loyalty: impact of in-flight service quality189 cited
  • 1999The choice of air carrier, flight, and fare class175 cited
  • 2015The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport171 cited
  • 2013Effects of in-flight ambience and space/function on air travelers' decision to select a low-cost airline125 cited
  • 2015Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition, Emotion, and Sensory Experiences in Airline Lounges119 cited
  • 2013Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines119 cited
  • 2013Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines112 cited
  • 2017A Study on Service Quality and Passenger Satisfaction on Indian Airlines90 cited
  • 2009Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society84 cited
  • 2019Effects of Service Quality, Corporate Image, and Customer Trust on the Corporate Reputation of Airlines

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

79 cited
  • 2013Customer service in the aviation industry – An exploratory analysis of UAE airports63 cited
  • 1999Developments in airline marketing practice60 cited
  • 1990ANALYSIS OF FACTORS INFLUENCING QUALITY OF SERVICE IN PASSENGER TERMINAL BUILDINGS19 cited
  • Cited by

    No citing works inside the corpus for this window.