References

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• 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
• 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
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• 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
• 1999The experience economy: work is theatre & every business a stage2,681 cited
• 2008Research Methods for Business2,376 cited
• 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
• 2007How to Sustain the Customer Experience:1,784 cited
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• 2011Experience Marketing: Concepts, Frameworks and Consumer Insights428 cited
• 2013Evaluating the Impacts of Customer Experience on Purchase Intention120 cited
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• 2009Customer Experience Management in Retailing