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ArticleQuality indicators and user satisfaction in university libraries

María Elena Gómez Cruz2020

Article2020

Quality indicators and user satisfaction in university libraries

María Elena Gómez Cruz · Victor M. Harari-Betancourt · Genoveva Vergara Mendoza

21 citations·0/0 files stored·The Journal of Academic Librarianship

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Customer Service Quality and Loyalty Library Science and Information Literacy Web and Library Services

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References

2012Principles and Practice of Structural Equation Modeling 1998Principles and Practice of Structural Equation Modeling 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2000Structural equation modeling with AMOS: basic concepts, applications, and programming 2009\nThe use of partial least squares path modeling in international marketing 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 2009The use of partial least squares path modeling in international marketing

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Year2020

Typearticle

Published2020-08-14

VenueThe Journal of Academic Librarianship

ISSN-L0099-1333

Languageen

Citations21

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.acalib.2020.102230

openalex_workW3049533350

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