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Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations
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Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations (1997)Patron Behavior in Libraries: A Handbook …Derechos humanos y discriminación: estudio de casos en unidades de información (2022)Derechos humanos y discrimina…Information Resources for the Homeless (2019)Information Resources for the…Libraries in Communities: Expected and Unexpected Portrayals in State Case Law (2004)Libraries in Communities: Exp…Shaping Patron Behavior Through Information, Communication, and Education (2003)Shaping Patron Behavior Throu…The Problem Patron (2002)The Problem PatronThe Difficult Library Patron (2002)The Difficult Library PatronOld Problem for New Reasons (2002)Old Problem for New ReasonsGypsies, Tramps and Rage (2002)Gypsies, Tramps and RageParaprofessionals at the Reference Desk (2000)Paraprofessionals at the Refe…Communications Conflict at the Law Library Reference Desk: A Survey of General Library Science and Communications Literature (1998)Communications Conflict at th…Library Security and Safety Handbook: Prevention, Policies and Procedures (1999)It Comes With the Territory: Handling Problem Situations in Libraries (2004)A Study on Developing a Manual for User Service of National and Public Library (2012)Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper (2015)Homeless (rough sleepers) perspectives on public libraries: a case study (2018)Here There Be Sanctuary: (1992)How Do You Solve a Problem like the Whole User? The Construction of Worthy and Problematic Users in Online Discussions of the Public Library (2019)Media madness: public images of mental illness (1996)Patrons with Disabilities or Problem Patrons: Which Model Should Librarians Apply to People with Mental Illness? (2019)The Sociological Imagination (1959)Analyzing social settings : a guide to qualitative observation and analysis (1971)Central Problems in Social Theory: Action, Structure and Contradiction in Social Analysis. (1980)The Homeless in the Public Library: Implications for Access to Libraries (1985)Problem Patrons in Libraries - A Review Article (1989)Learning from Our Mistakes: Reflections on Customer Service and How to Improve It at the Reference Desk (2013)Supporting Mental Health in a Public Library Context: A Mixed Methods Brief Evaluation (2022)Dealing With Difficult People in the Library (1999)Question-Negotiation and Information Seeking in Libraries (1968)Introduction to Library Public Services (1992)Question-Negotiation and Information Seeking in Libraries (2015)Reference Service Standards, Performance Criteria, and Evaluation. (1986)Paraprofessionals at the Reference Desk. (1988)Library Technician Programs: Skills-Oriented Paraprofessional Education (1998)Assessing the Training Program for New Graduate Assistants: One Institution's Experience (2019)Development, implementation and importance of an undergraduate peer research consultant program at the University of North Dakota’s Chester Fritz Library (2020)The public library as street corner university: back to the future? (2000)Spaces of Utopia and Dystopia: Landscaping the Contemporary City (2002)Hope in homeless people: a phenomenological study (2003)Ley General de Archivos (2017)
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Cited by

  • 2002The Problem Patron13 cited
  • 2004Libraries in Communities: Expected and Unexpected Portrayals in State Case Law10 cited
  • 2002Gypsies, Tramps and Rage9 cited
  • 2000Paraprofessionals at the Reference Desk9 cited
  • 2002The Difficult Library Patron8 cited
  • 2022Derechos humanos y discriminación: estudio de casos en unidades de información2 cited
  • 1998Communications Conflict at the Law Library Reference Desk: A Survey of General Library Science and Communications Literature2 cited
  • 2002Old Problem for New Reasons1 cited
  • 2019Information Resources for the Homeless1 cited
  • 2003Shaping Patron Behavior Through Information, Communication, and Education1 cited

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