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A quarantined lodging stay: The buffering effect of service quality · Study

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ArticleA quarantined lodging stay: The buffering effect of service quality

IpKin Anthony Wong2020

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A quarantined lodging stay: The buffering effect of service quality

IpKin Anthony Wong · Fiona Xi Yang

42 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research COVID-19 and Mental Health

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1983The Hospital Anxiety and Depression Scale 1977Estimating Nonresponse Bias in Mail Surveys 1977Estimating Nonresponse Bias in Mail Surveys 2020Pandemics, tourism and global change: a rapid assessment of COVID-19 2020Public responses to the novel 2019 coronavirus (2019‐nCoV) in Japan: Mental health consequences and target populations 1997Terror Management Theory of Self-Esteem and Cultural Worldviews: Empirical Assessments and Conceptual Refinements 2010Two Decades of Terror Management Theory: A Meta-Analysis of Mortality Salience Research

Cited by

2021A bibliometric review of research on COVID-19 and tourism: Reflections for moving forward 2021Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption 2021Sustainability in Hospitality Marketing during the COVID-19 Pandemic. Content Analysis of Consumer Empirical Research 2023The Short- and Long-Term Impacts of COVID-19 Pandemic on the Sharing Economy: Distinguishing Between “Symptomatic” and “Asymptomatic” Platforms

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Details

Year2020

Typearticle

Published2020-08-26

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations42

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.ijhm.2020.102655

openalex_workW3080808530

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