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A Study on Customer Satisfaction Towards Ambiance, Service and Food Quality in Kentucky Fried Chicken (KFC), Petaling Jaya
16 references·0 citing·37 second hop
A Study on Customer Satisfaction Towards Ambiance, Service and Food Quality in Kentucky Fried Chicken (KFC), Petaling Jaya (2020)A Study on Customer Satisfaction Towards …The effect of customer perceived value on customer satisfaction: a case study of Malay upscale restaurants. (2017)The effect of customer percei…Restaurant Quality and Customer Satisfaction (2017)Restaurant Quality and Custom…Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry (2016)Testing the effects of food q…The Influence of Service Quality and Food Quality Towards Customer Fulfillment and Revisit Intention (2015)The Influence of Service Qual…The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention (2015)The Effect of Service and Foo…Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework (2015)Measuring Perceived Service Q…Journal of Advanced Management Science (2015)Journal of Advanced Managemen…Research methods for business : a skill-building approach 6th ed. (2013)Research methods for business…Measuring customer satisfaction of FM service in housing sector (2010)Measuring customer satisfacti…Research design: qualitative, quantitative, and mixed methods approaches (2003)Research design: qualitative,…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Research methods for business: A skill building approach (1993)Research methods for business…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…A technique for measurement of attitudes (1932)A technique for measurement o…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Statistical Methods for Meta-Analysis (1988)Understanding Relationship Marketing Outcomes (2002)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Customer loyalty in Sabah full service restaurant (2019)THE EFFECT OF FOOD QUALITY AND SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION AND REPURCHASE INTENTION (CASE STUDY OF HOT PLATE RESTAURANTS) (2020)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Whence Consumer Loyalty? 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References

  • 1970Determining Sample Size for Research Activities20,512 cited
  • 2003Research design: qualitative, quantitative, and mixed methods approaches18,745 cited
  • 1993Research methods for business: A skill building approach17,000 cited
  • 1979Review of Psychometric theory (2nd ed.).11,466 cited
  • 1932A technique for measurement of attitudes9,567 cited
  • 2013Research methods for business : a skill-building approach 6th ed.2,447 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,229 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence593 cited
  • 2015The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention169 cited
  • 2016Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry133 cited
  • 2010Measuring customer satisfaction of FM service in housing sector124 cited
  • 2015Journal of Advanced Management Science62 cited
  • 2017Restaurant Quality and Customer Satisfaction58 cited
  • 2017The effect of customer perceived value on customer satisfaction: a case study of Malay upscale restaurants.46 cited
  • 2015Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework

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44 cited
  • 2015The Influence of Service Quality and Food Quality Towards Customer Fulfillment and Revisit Intention26 cited
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