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The Interaction Effect of Crisis Communication and Social Support on The Emotional Exhaustion of University Employees during the COVID-19 Crisis
16 references·16 citing·46 second hopsampled
The Interaction Effect of Crisis Communication and Social Support on The Emotional Exhaustion of University Employees during the COVID-19 Crisis (2020)The Interaction Effect of Crisis Communic…PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Minimum sample size estimation in PLS‐SEM: The inverse square root and gamma‐exponential methods (2016)Minimum sample size estimatio…To Invest or Not? The Role of Coworker Support and Trust in Daily Reciprocal Gain Spirals of Helping Behavior (2012)To Invest or Not? The Role of…Parameters for Crisis Communication (2010)Parameters for Crisis Communi…Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance. (2008)Do peers make the place? Conc…Uncertainty during Organizational Change: Managing Perceptions through Communication (2007)Uncertainty during Organizati…An Exploratory Study of Stakeholder Emotions: Affect and Crises (2007)An Exploratory Study of Stake…Emotion as mediators of the relations between perceived supervisor support and psychological hardiness on employee cynicism (2006)Emotion as mediators of the r…Uncertainty during organizational change: Is it all about control? (2004)Uncertainty during organizati…Communicating Social Support (2004)Communicating Social SupportA Longitudinal Study of Employee Adaptation to Organizational Change: The Role of Change-Related Information and Change-Related Self-Efficacy. (2003)A Longitudinal Study of Emplo…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…Maslach Burnout Inventory (1984)Maslach Burnout InventoryLanguage and Social Knowledge: Uncertainty in Interpersonal Relations. (1983)Language and Social Knowledge…Effects of Employee–Artificial Intelligence (AI) Collaboration on Counterproductive Work Behaviors (CWBs): Leader Emotional Support as a Moderator (2025)Effects of Employee–Artificia…Navigating the Paradigm Shift in HRM Practices Through the Lens of Artificial Intelligence: A Post-pandemic Perspective (2023)Navigating the Paradigm Shift…Managing organizational change in responding to global crises (2023)Managing organizational chang…Examining Toxic Leadership Nexus With Employee Cyberloafing Behavior via Mediating Role of Emotional Exhaustion (2023)Examining Toxic Leadership Ne…Determining key factors influencing SMEs’ performance: A systematic literature review and experts’ verification (2023)Determining key factors influ…Hell Is Empty, and All the Devils Are Here: Nexus between Toxic Leadership, Crisis Communication, and Resilience in COVID-19 Tourism (2022)Hell Is Empty, and All the De…The Role of Symmetrical Internal Communication in Improving Employee Experiences and Organizational Identification During COVID-19 Pandemic-Induced Organizational Change (2021)The Role of Symmetrical Inter…Influence of transformational leadership on role ambiguity and work–life balance of Filipino University employees during COVID-19: does employee involvement matter? (2021)Influence of transformational…How managerial communication reduces perceived job insecurity of flight attendants during the COVID-19 pandemic (2021)How managerial communication …How Chinese expatriates’ cultural intelligence promotes supervisor-subordinate Guanxi with Thai Employees: The mediating effect of expatriates’ benevolence (2021)How Chinese expatriates’ cult…Has the COVID-19 Pandemic Accelerated the Future of Work or Changed Its Course? Implications for Research and Practice (2021)Has the COVID-19 Pandemic Acc…Exploring the impacts of media use and media trust on health behaviors during the COVID-19 pandemic in China (2021)Exploring the impacts of medi…Effects of workplace rumors and organizational formalization during the COVID-19 pandemic: a case study of universities in the Philippines (2021)Effects of workplace rumors a…Effect of cultural intelligence on burnout of Chinese expatriates in Thailand: The mediating role of host country national coworker support (2021)Effect of cultural intelligen…Does entrepreneurs’ improvisational behavior improve firm performance in time of crisis? (2021)Does entrepreneurs’ improvisa…Benefits of psychological capital on host country nationals’ support and burnout of Chinese expatriates in Thailand: the moderating effect of personal characteristics (2021)Benefits of psychological cap…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A longitudinal study of teachers’ occupational well-being: Applying the job demands-resources model. (2017)Employee resilience: Directions for resilience development. (2017)Environmentally-specific servant leadership and green creativity among tourism employees: dual mediation paths (2019)The Evolution of Cooperation (1981)Stress, social support, and the buffering hypothesis. (1985)Workplace incivility: A review of the literature and agenda for future research (2014)Psychological Safety: A Meta‐Analytic Review and Extension (2016)Exchange and Power in Social Life (2017)Variable-Centered, Person-Centered, and Person-Specific Approaches (2017)Generalized expectancies for internal versus external control of reinforcement. (1966)Psychological stress and the coping process (1966)Learned helplessness in humans: Critique and reformulation. (1978)Emotional Intelligence (1990)Expectancy–Value Theory of Achievement Motivation (2000)Motivational Beliefs, Values, and Goals (2002)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative Ways of Assessing Model Fit (1992)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Rumor psychology: Social and organizational approaches. (2007)Employees’ Adaptability and Perceptions of Change-Related Uncertainty: Implications for Perceived Organizational Support, Job Satisfaction, and Performance (2013)Advances in Consumer Research (1992)Reputation: realizing value from the corporate image (1996)The Handbook of Crisis Communication (2010)Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)A power primer. (1992)Principles and Practice of Structural Equation Modeling (1998)PLS-SEM: Indeed a Silver Bullet (2011)An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research (2017)Partial least squares structural equation modeling in HRM research (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example (2022)Conservation of resources: A new attempt at conceptualizing stress. 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References

  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 2017PLS-SEM or CB-SEM: updated guidelines on which method to use5,428 cited
  • 2016Minimum sample size estimation in PLS‐SEM: The inverse square root and gamma‐exponential methods2,598 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1984Maslach Burnout Inventory2,389 cited
  • 2008Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance.1,300 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 2004Communicating Social Support581 cited
  • 2012To Invest or Not? The Role of Coworker Support and Trust in Daily Reciprocal Gain Spirals of Helping Behavior540 cited
  • 2004Uncertainty during organizational change: Is it all about control?467 cited
  • 2010Parameters for Crisis Communication452 cited
  • 1983Language and Social Knowledge: Uncertainty in Interpersonal Relations.420 cited
  • 2007Uncertainty during Organizational Change: Managing Perceptions through Communication378 cited
  • 2003A Longitudinal Study of Employee Adaptation to Organizational Change: The Role of Change-Related Information and Change-Related Self-Efficacy.365 cited

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  • 2006Emotion as mediators of the relations between perceived supervisor support and psychological hardiness on employee cynicism348 cited
  • 2007An Exploratory Study of Stakeholder Emotions: Affect and Crises296 cited
  • Cited by

    • 2021The Role of Symmetrical Internal Communication in Improving Employee Experiences and Organizational Identification During COVID-19 Pandemic-Induced Organizational Change92 cited
    • 2021Influence of transformational leadership on role ambiguity and work–life balance of Filipino University employees during COVID-19: does employee involvement matter?87 cited
    • 2021Exploring the impacts of media use and media trust on health behaviors during the COVID-19 pandemic in China78 cited
    • 2023Navigating the Paradigm Shift in HRM Practices Through the Lens of Artificial Intelligence: A Post-pandemic Perspective74 cited
    • 2021Has the COVID-19 Pandemic Accelerated the Future of Work or Changed Its Course? Implications for Research and Practice72 cited
    • 2021Effect of cultural intelligence on burnout of Chinese expatriates in Thailand: The mediating role of host country national coworker support62 cited
    • 2023Determining key factors influencing SMEs’ performance: A systematic literature review and experts’ verification62 cited
    • 2021How managerial communication reduces perceived job insecurity of flight attendants during the COVID-19 pandemic59 cited
    • 2021Does entrepreneurs’ improvisational behavior improve firm performance in time of crisis?57 cited
    • 2021How Chinese expatriates’ cultural intelligence promotes supervisor-subordinate Guanxi with Thai Employees: The mediating effect of expatriates’ benevolence56 cited
    • 2023Managing organizational change in responding to global crises50 cited
    • 2025Effects of Employee–Artificial Intelligence (AI) Collaboration on Counterproductive Work Behaviors (CWBs): Leader Emotional Support as a Moderator48 cited
    • 2021Effects of workplace rumors and organizational formalization during the COVID-19 pandemic: a case study of universities in the Philippines43 cited
    • 2021Benefits of psychological capital on host country nationals’ support and burnout of Chinese expatriates in Thailand: the moderating effect of personal characteristics33 cited
    • 2023Examining Toxic Leadership Nexus With Employee Cyberloafing Behavior via Mediating Role of Emotional Exhaustion32 cited
    • 2022Hell Is Empty, and All the Devils Are Here: Nexus between Toxic Leadership, Crisis Communication, and Resilience in COVID-19 Tourism26 cited