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A fuzzy segmentation analysis of airline passengers in the U.S. based on service satisfaction.
16 references·2 citing·41 second hop
A fuzzy segmentation analysis of airline passengers in the U.S. based on service satisfaction. (2020)A fuzzy segmentation analysis of airline …The One Number You Need to Grow (2004)The One Number You Need to Gr…E-S-QUAL (2004)E-S-QUALThe DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…When choice is demotivating: Can one desire too much of a good thing? (2000)When choice is demotivating: …When choice is demotivating: Can one desire too much of a good thing? (2000)When choice is demotivating: …SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Personal Computing: Toward a Conceptual Model of Utilization1 (1991)Personal Computing: Toward a …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Multiple Criteria Decision Making (1983)Multiple Criteria Decision Ma…Multiple Attribute Decision Making: Methods and Applications (1981)Multiple Attribute Decision M…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Monopoly and product quality (1978)Monopoly and product qualityEvaluating airline service quality through a comprehensive text-mining and multi-criteria decision-making analysis (2024)Evaluating airline service qu…The unstudied effects of wording and answer formats in the analysis of impartiality in public service provision (2023)The unstudied effects of word…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Process Model of Internal Corporate Venturing in the Diversified Major Firm (1983)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Information Systems Success: The Quest for the Dependent Variable (1992)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Compromise solution by MCDM methods: A comparative analysis of VIKOR and TOPSIS (2003)Intuitionistic Fuzzy Aggregation Operators (2007)A state-of the-art survey of TOPSIS applications (2012)
this work references cited by second hop

References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1981Multiple Attribute Decision Making: Methods and Applications8,206 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2004E-S-QUAL3,962 cited
  • 1991Personal Computing: Toward a Conceptual Model of Utilization13,814 cited
  • 1978Monopoly and product quality3,305 cited
  • 2000When choice is demotivating: Can one desire too much of a good thing?2,885 cited
  • 2000When choice is demotivating: Can one desire too much of a good thing?2,564 cited
  • 1983Multiple Criteria Decision Making2,459 cited
  • 2004The One Number You Need to Grow2,034 cited

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  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • Cited by

    • 2024Evaluating airline service quality through a comprehensive text-mining and multi-criteria decision-making analysis23 cited
    • 2023The unstudied effects of wording and answer formats in the analysis of impartiality in public service provision4 cited