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Using online travel agent platforms to determine factors influencing hotel guest satisfaction
16 references·4 citing·42 second hop
Using online travel agent platforms to determine factors influencing hotel guest satisfaction (2020)Using online travel agent platforms to de…An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research (2017)An assessment of the use of p…Advanced Issues in Partial Least Squares Structural Equation Modeling (2017)Advanced Issues in Partial Le…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…Mediation analysis in partial least squares path modeling (2016)Mediation analysis in partial…Social Media in Tourism and Hospitality: A Literature Review (2013)Social Media in Tourism and H…The impact of online reviews on hotel booking intentions and perception of trust (2011)The impact of online reviews …Social media? Get serious! Understanding the functional building blocks of social media (2011)Social media? Get serious! Un…Multigroup Analysis in Partial Least Squares (PLS) Path Modeling: Alternative Methods and Empirical Results (2011)Multigroup Analysis in Partia…The use of partial least squares path modeling in international marketing (2009)The use of partial least squa…The impact of online user reviews on hotel room sales (2008)The impact of online user rev…The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The Predictive Validity of Mu…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Overall job satisfaction: How good are single-item measures? (1997)Overall job satisfaction: How…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Perceptions of the Yangtze River cruise ship brand based on text semantic analysis: A web big data perspective (2022)Perceptions of the Yangtze Ri…Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings (2022)Developing effective strategi…“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China (2022)“Value for money?” Exploring …Music streaming characteristics and emotional consumption as determinants of consumer satisfactions and intention to purchase (2021)Music streaming characteristi…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(2002)EMPLOYEE ATTRIBUTIONS OF THE “WHY” OF HR PRACTICES: THEIR EFFECTS ON EMPLOYEE ATTITUDES AND BEHAVIORS, AND CUSTOMER SATISFACTION (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (2017)When to use and how to report the results of PLS-SEM (2018)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)The impact of green human resource management and green supply chain management practices on sustainable performance: An empirical study (2018)Impact of “e-Learning crack-up” perception on psychological distress among college students during COVID-19 pandemic: A mediating role of “fear of academic year loss” (2020)Enhancing user engagement: The role of gamification in mobile apps (2021)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,156 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2011Social media? Get serious! Understanding the functional building blocks of social media4,968 cited
  • 1997Overall job satisfaction: How good are single-item measures?3,456 cited
  • 2007The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs3,094 cited
  • 2009The use of partial least squares path modeling in international marketing2,533 cited
  • 2017Advanced Issues in Partial Least Squares Structural Equation Modeling2,503 cited
  • 2016Mediation analysis in partial least squares path modeling2,345 cited
  • 2011The impact of online reviews on hotel booking intentions and perception of trust1,628 cited
  • 2013Social Media in Tourism and Hospitality: A Literature Review1,554 cited
  • 2017An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research

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1,545 cited
  • 2011Multigroup Analysis in Partial Least Squares (PLS) Path Modeling: Alternative Methods and Empirical Results1,324 cited
  • 2008The impact of online user reviews on hotel room sales1,272 cited
  • Cited by

    • 2022Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings27 cited
    • 2022“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China23 cited
    • 2021Music streaming characteristics and emotional consumption as determinants of consumer satisfactions and intention to purchase16 cited
    • 2022Perceptions of the Yangtze River cruise ship brand based on text semantic analysis: A web big data perspective5 cited