this work references cited by second hopReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
- 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
- 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
- 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
- 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
- 2009PLS Path Modeling: From Foundations to Recent Developments and Open Issues for Model Assessment and Improvement1,141 cited
- 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement867 cited
- 2007A Hierarchical Model of Health Service Quality750 cited
- 2016Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland219 cited
- 2003
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work