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The impact of online reviews in the presence of customer returns · Study

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ArticleThe impact of online reviews in the presence of customer returns

Miao Sun2020

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Articlegreen2020

The impact of online reviews in the presence of customer returns

Miao Sun · Jing Chen · Ye Tian · Yufei Yan

65 citations·0/0 files stored·International Journal of Production Economics

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Supply Chain and Inventory Management Merger and Competition Analysis Consumer Market Behavior and Pricing

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References

2006The Effect of Word of Mouth on Sales: Online Book Reviews 2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms 2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix 2008The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry 2008Self-Selection and Information Role of Online Product Reviews 2011Deriving the Pricing Power of Product Features by Mining Consumer Reviews 2006When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry 2006Strategic Manipulation of Internet Opinion Forums: Implications for Consumers and Firms

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2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysis 2021The underexplored impacts of online consumer reviews: Pricing and new product design strategies in the O2O supply chain 2022An analysis of cross-channel return processing with return-freight insurance for live streaming platforms 2022Extracting values from consumer returns: The role of return-freight insurance for competing e-sellers

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2015Design of Consumer Review Systems and Product Pricingarticle · 12 shared references 2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysisreview · 11 shared references 2021Measuring Product Type and Purchase Uncertainty with Online Product Ratings: A Theoretical Model and Empirical Applicationarticle · 10 shared references 2018The Impact of Online Product Reviews on Product Returnsarticle · 9 shared references 2015Will video be the next generation of e-commerce product reviews? Presentation format and the role of product typearticle · 9 shared references 2019Online Product Reviews-Triggered Dynamic Pricing: Theory and Evidencearticle · 9 shared references

Details

Year2020

Typearticle

Published2020-09-19

VenueInternational Journal of Production Economics

ISSN-L0925-5273

Languageen

Citations65

Files0 public / 0

ShelfSupply Chain and Inventory Management

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doi10.1016/j.ijpe.2020.107929

openalex_workW3088014247

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2022

A study about return policies in the presence of consumer social learning

2020Decision-making mechanism of online retailer based on additional online comments of consumers

2021Effects of online-to-offline spillovers on pricing and quality strategies of competing firms

2023Factors affecting customer intention to return in online shopping: the roles of expectation disconfirmation and post-purchase dissonance