Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The impact of online reviews in the presence of customer returns

16 references·16 citing·47 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2006The Effect of Word of Mouth on Sales: Online Book Reviews5,993 cited
2003The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms3,439 cited
2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
2008The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry1,225 cited
2008Self-Selection and Information Role of Online Product Reviews1,127 cited
2011Deriving the Pricing Power of Product Features by Mining Consumer Reviews1,011 cited
2006When Online Reviews Meet Hyperdifferentiation: A Study of the Craft Beer Industry828 cited
2006Strategic Manipulation of Internet Opinion Forums: Implications for Consumers and Firms773 cited
2010How Does the Variance of Product Ratings Matter?664 cited
2006Promotional Chat on the Internet638 cited
2008Consumer Returns Policies and Supply Chain Performance462 cited
1995Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs442 cited
2001Remote Purchase Environments: The Influence of Return Policy Leniency on Two-Stage Decision Processes434 cited
2012Online Product Reviews: Implications for Retailers and Competing Manufacturers400 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2005Third-Party Product Review and Firm Marketing Strategy376 cited

1998Return policies and the optimal level of “hassle”273 cited

Cited by

2021Understanding product returns: A systematic literature review using machine learning and bibliometric analysis84 cited
2021The underexplored impacts of online consumer reviews: Pricing and new product design strategies in the O2O supply chain50 cited
2022An analysis of cross-channel return processing with return-freight insurance for live streaming platforms46 cited
2022Extracting values from consumer returns: The role of return-freight insurance for competing e-sellers45 cited
2022A study about return policies in the presence of consumer social learning44 cited
2020Decision-making mechanism of online retailer based on additional online comments of consumers42 cited
2021Effects of online-to-offline spillovers on pricing and quality strategies of competing firms42 cited
2023Factors affecting customer intention to return in online shopping: the roles of expectation disconfirmation and post-purchase dissonance37 cited
2022Effects of Online Consumer Reviews on a Dual-Channel Closed-Loop Supply Chain With Trade-In37 cited
2023Supporting personalized new energy vehicle purchase decision-making: Customer reviews and product recommendation platform37 cited
2023Online promotion effects under time limitation - A study of survey and physiological signals34 cited
2022Channel selection for retailers in platform economy under cap-and-trade policy considering different power structures29 cited
2023Manufacturer’s quality improvement and Retailer’s In-store service in the presence of customer returns26 cited
2023Dual-channel supply chain coordination with online reviews23 cited
2021Information strategy in a supply chain under asymmetric customer returns information22 cited
2023Incorporating social learning into the optimal return and pricing decisions of online retailers22 cited