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The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering: Evidence from Indonesian logistics service providers
16 references·2 citing·41 second hop
The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering: Evidence from Indonesian logistics service providers (2020)The effect of humanitarian logistics serv…Big data analytics and organizational culture as complements to swift trust and collaborative performance in the humanitarian supply chain (2019)Big data analytics and organi…Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Modelling the relationship be…Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Service quality, consumer sat…A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…Proceedings of the 11th International ISCRAM Conference (2014)Proceedings of the 11th Inter…Educational Research: Competencies for Analysis and Applications (2014)Educational Research: Compete…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Coordination in humanitarian relief chains: Practices, challenges and opportunities (2009)Coordination in humanitarian …Performance measurement in humanitarian relief chains (2008)Performance measurement in hu…The impact of information technology on supply chain capabilities and firm performance: A resource-based view (2005)The impact of information tec…The Role of the Internet in Supply Chain Management (2000)The Role of the Internet in S…Issues in Supply Chain Management (2000)Issues in Supply Chain Manage…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Educational Research: Competencies for Analysis and Application (1995)Educational Research: Compete…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Identification of Key Drivers for Performance Measurement in Sustainable Humanitarian Relief Logistics: An Integrated Fuzzy Delphi-DEMATEL Approach (2024)Identification of Key Drivers…Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport (2024)Exploring the impact of logis…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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(1976)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Towards a theory of supply chain management: the constructs and measurements (2004)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Understanding the concept of supply chain resilience (2009)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Qualitative-Quantitative Research Methodology: Exploring the Interactive Continuum (1999)Teachers’ attitudes toward information and communication technologies: the case of Syrian EFL teachers (2005)Teaching Courses Online: A Review of the Research (2006)Effective Online Instructional and Assessment Strategies (2007)Problem‐based Learning: Influence on Students' Learning in an Electrical Engineering Course (2011)
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425 cited
  • 2019Big data analytics and organizational culture as complements to swift trust and collaborative performance in the humanitarian supply chain423 cited
  • Cited by

    • 2024Identification of Key Drivers for Performance Measurement in Sustainable Humanitarian Relief Logistics: An Integrated Fuzzy Delphi-DEMATEL Approach30 cited
    • 2024Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport26 cited